Reception Team Leader - Dubai Barsha Heights

Premier Inn Hotels LLC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a passionate front office leader to enhance guest experiences and manage a reception team. The role involves training staff, managing guest feedback, and ensuring adherence to hotel standards. Candidates should possess strong customer service skills, experience in hotel reception, and proficiency in Opera PMS. Join a dynamic team that values career growth and a supportive work environment.

Benefits

Medical insurance including dental

Air tickets

Work-life balance hours

Career growth opportunities

Qualifications

• Minimum of 1 year experience leading a reception team in a branded hotel.
• Proficiency in English; Arabic is a plus.
• Ability to work under pressure and lead a customer-oriented team.

Responsibilities

• Train and guide colleagues to deliver exceptional service.
• Manage guest feedback and escalations effectively.
• Handle payments and manage reservations through Opera.

Skills

Customer service

Organizational skills

Attention to detail

Team leadership

Flexibility

Tools

Opera PMS

Microsoft Office

Job description

Your passion and energy will be infectious as you welcome our guests and support them through their check-in and check-out procedures. Your natural, down-to-earth demeanor will enable you to manage guest expectations effectively in a fast-paced environment. With a keen eye for detail, you will ensure all procedures are followed meticulously. Managing payments will become second nature, supported by excellent data entry skills to ensure accurate reporting.

What will I be doing

1. Train, guide, and coach colleagues to deliver exceptional service.
2. Create a warm, welcoming experience, building rapport with repeat customers, and ensuring adherence to check-in and check-out standards and procedures.
3. Answer telephone calls promptly, clearly, politely, and helpfully.
4. Manage guest feedback and escalations effectively.
5. Handle payments according to company cash handling procedures, and ensure shifts are closed properly and handed over smoothly.
6. Manage and update reservations and requests through Opera.
7. Train the team and implement front office procedures and practices.
8. Build rapport with guests and resolve issues quickly to maintain high-quality customer service.
9. Stay informed about promotions, room prices, activities, and events in the area to provide accurate information to guests.
10. Identify corporate leads and enhance online presence through mentions and reviews.

Requirements

• A passion for excellent customer service.
• Proficiency in English; Arabic is a plus.
• Flexibility, agility, and ability to work under pressure.
• Proactive with excellent organizational skills.
• Ability to work in and lead a team with a customer-oriented approach.
• Attention to detail.

Experience

• Minimum of 1 year experience leading a reception team in a branded hotel.
• Knowledge of Opera PMS.
• Proficiency in Microsoft Office.

Benefits

We offer a competitive salary package, medical insurance including dental, air tickets, and hours that support work-life balance. We also have numerous opportunities for career growth and development within our company. At Premier Inn, we foster a culture that brings the customer experience to life, supported by strong company values. We employ individuals who believe in and live our values, always putting the customer first.

We aim to be a place where skills and careers grow as fast as we do, emphasizing internal promotion and creating a supportive, engaging environment where our team can thrive. If you are committed, driven, and eager to develop your career, we support your ambitions.

If this sounds like you and you're ready to work in an environment that values your contributions and rewards you fairly, please click on the "I'm interested" button and join our team!