Reception Supervisor | Al-Futtaim Automotive | Lexus

Robinson & Co (Singapore) Pte Ltd; Ajman; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading automotive group in Ajman is seeking a Reception Supervisor to oversee a team and ensure top-quality customer service. The role requires at least 2 years of experience in the automotive industry, strong leadership skills, and proficiency in MS Office. The ideal candidate will foster a welcoming environment and manage operations effectively within the service reception.

Qualifications

• Minimum of 2 years' experience as a Reception Supervisor/Manager in the automotive industry.
• Proven experience in managing day-to-day operations and overseeing a team.
• Strong problem-solving and change management abilities.

Responsibilities

• Lead the reception team to provide exceptional customer service.
• Ensure accurate flow of customer and vehicle information.
• Foster a clean, safe, and organized reception area.

Skills

Leadership

Customer service

Communication

Organizational skills

Education

Degree in Mechanical Engineering or automotive-related field

Tools

MS Office

SAP

Job description

Overview

Reception Supervisor | Al-Futtaim Automotive | Lexus

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive regional businesses headquartered in Dubai, United Arab Emirates. Al-Futtaim Group consists of automotive, financial services, real estate, retail and healthcare, employing more than 35,000 employees across more than 20 countries. The group partners with over 200 brands and aims to grow by upholding values of respect, excellence, collaboration and integrity.

Overview of the Role: We are looking for a skilled and dynamic Reception Supervisor to join our Lexus Ajman team. As a Reception Supervisor, you will oversee and lead a team of Service Advisors, ensuring the highest standards of customer service and promoting a culture of excellence, enthusiasm, and professionalism in our service reception.

Responsibilities

• Lead the reception team to provide an exceptional customer-centric environment focused on outstanding customer satisfaction and aligning with our core Customer Service Values.
• Ensure accurate flow of customer and vehicle information, guaranteeing the vehicles are fixed right the first time and delivered on time as promised.
• Foster a clean, safe, and organized reception area with high standards of cleanliness and safety to create a welcoming atmosphere for customers.
• Adhere to all departmental procedures and ensure compliance with company policies.
• Track and report the financial performance of employees responsible for selling labor hours and additional services.

Required Skills to Be Successful

• Minimum of 2 years' experience as a Reception Supervisor/Manager in the automotive industry.
• Proven experience in managing day-to-day operations and overseeing a team.
• Strong leadership, organizational, and communication skills.
• Proficient in MS Office; knowledge of SAP is an added advantage.

About the Team

You will be working closely with the Aftersales Manager and liaising with the workshop team in a fast-paced environment. You’ll be the go-to person for addressing queries from other departments and customers, ensuring smooth and efficient operations within the service center.

What Equips You for the Role

• Degree in Mechanical Engineering or any technical automotive-related field.
• 2-3 years of recent experience as a Reception Supervisor/Manager in the automotive industry.
• Strong problem-solving, leadership, and change management abilities.
• Excellent interpersonal and communication skills, with the ability to lead a team and deliver results.
• Arabic-speaking is a valuable asset.
• MS Office proficiency and SAP knowledge is a plus.

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities include distribution, manufacturing, leasing and aftersales. We represent iconic brands including Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. We are driven by a customer-centric approach, delivering world-class omni-channel experiences and mobility solutions. We operate with a 9,000-member team and are committed to empowering talent to move forward.