Reception Manager

ManpowerGroup Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A rapidly growing real estate agency in Dubai is seeking a professional Receptionist Manager to lead front-desk operations and ensure a premium experience for clients and visitors. Responsibilities include supervising reception staff, ensuring compliance with office standards, and delivering exceptional hospitality. Ideal candidates have 3–5 years of relevant experience, strong leadership skills, and are bilingual (English + Arabic).

Qualifications

• 3–5 years of experience in reception or administrative roles.
• Experience in real estate, property management, or hospitality preferred.
• Proficient in RERA/DLD or Ejari documentation.

Responsibilities

• Lead reception team and manage front-desk operations.
• Deliver exceptional client and visitor experiences.
• Ensure compliance with office standards and regulations.

Skills

Leadership

Client hospitality

Communication skills

Organizational abilities

Bilingual (English + Arabic)

Tools

MS Office

CRM systems

Job description

Role Overview

Our client, a rapidly growing real estate agency in Dubai, is seeking a professional Receptionist Manager to lead front-desk operations and ensure a premium experience for clients, agents, and visitors. You’ll oversee the reception team, uphold office efficiency, and maintain the company’s high-end brand image.

Key Responsibilities

• Team Leadership & Operations
• Supervise and coach reception staff, ensuring top-tier performance
• Schedule and manage receptionist shifts to guarantee seamless front-desk coverage
• Client & Visitor Experience
• Deliver exceptional hospitality—greeting, assisting, and directing clients and guests
• Oversee reception activities around property showings, meetings, and events
• Administrative & Compliance Duties
• Maintain organized reception area and manage office supply levels
• Supervise all incoming/outgoing mail, packages, and courier coordination
• Ensure contract preparation (e.g., tenancy, NOC, MOUs) with accuracy and compliance with RERA/DLD regulations
• System & Data Management
• Ensure timely updates to CRM/client databases and accurate document filing
• Manage visitor logs, access protocols, and uphold confidentiality standards
• Vendor & Facility Coordination
• Coordinate reception-related external services (cleaning, maintenance, security)
• Handle minor financial processes such as invoice tracking and expense recording

Qualifications & Skills

• 3–5 years of experience in reception or administrative roles within real estate, property management, or hospitality
• Demonstrated leadership ability, overseeing front-desk teams and multi-shift schedules
• Strong communication and interpersonal skills; bilingual (English + Arabic) preferred
• Proficient in MS Office, CRM systems (e.g., Property Finder portals), and familiarity with RERA/DLD or Ejari documentation
• Exceptional organizational capabilities, professional presentation, and service-oriented mindset