RECC Manager

FedEx; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading logistics company in Dubai is seeking a RECC Manager to handle engine quote requests, support sales, and ensure accurate documentation. Responsibilities include managing customer interactions, optimizing operations, and maintaining compliance. Ideal candidates possess 4-6 years of aerospace logistics experience and strong negotiation skills. This role will drive operational excellence in a dynamic environment.

Qualifications

• Experience in aircraft engines, including handling, shipping, and regulatory requirements.
• Knowledge and understanding of international logistics operations across multiple modes.

Responsibilities

• Handle customer engine quote requests and provide accurate shipping solutions.
• Ensure smooth handling of aircraft engines coordinating with all stakeholders.
• Monitor shipment flows and contribute to quality improvement initiatives.

Skills

Attention to detail and documentation accuracy

Excellent communication and coordination

Strong negotiation skills with customers and suppliers

Data analysis and margin tracking

Adherence to SOPs and Compliance Rules

Customer service orientation

Education

4-6 years’ experience in the aerospace logistics industry

Tools

Computer tools

Quoting and pricing tools

Job description

Overview

The RECC Manager handles engine quote requests and supports outside sales with customer inquiries. They ensure all documentation is accurate, respond promptly to engine shipment needs, and provide excellent customer service. They coordinate with AOG desks and stakeholders to ensure smooth handling of aircraft engines.

Responsibilities

• Customer & Quotation Management: answer and handle customer engine quote requests; provide accurate multiple shipping solutions promptly; negotiate with suppliers (airlines & truck companies) and internal network (FXL network) as necessary to provide the best rates; represent the client to carriers and FXL network; inform the customer in real time; provide excellent customer service; track and identify trends and opportunities; monitor sales margins; ensure strict compliance with Aero-Lift rules.
• Operational Management: ensure smooth handling of aircraft engines coordinating with all stakeholders; work closely with AOG desks; monitor shipment flows; contribute to quality and process improvement initiatives.
• Operational Key Outcomes: update operational instructions for hand-over to AOG Desk; adhere to client-specific operational procedures (SOP); work closely with AOG Desk on each engine file; monitor engine files in FAST in accordance with KPIs; ensure the green-light process is followed (engine checklist & photos completed with truck companies & updated in FAST); control administrative documents and forms related to the transport of goods; support issue resolution and manage dispute cases; inform Global Product Manager of any required IT updates (e.g., engine catalog, airlines database).
• External Interactions: Customers (External and/or FedEx Airlines); Carriers; Suppliers.
• Internal Interactions: Global Engines Product Manager; AOG Desk Manager; AOG Desk Supervisor; AOG Back Officers; FXL Network organization & branches (Sales, Pricing & Operational Teams).

Required Competence

Knowledge

• Business English (read, written, spoken)
• Knowledge of Aerospace Logistics (specifically in aircraft engines, including handling, shipping, and regulatory requirements)
• Familiarity with rate building and quoting tools
• Spanish / Dutch / German / Italian / Portuguese is a PLUS for CDG
• Arabic / is a PLUS for DXB
• Chinese / Japanese / Korean / Thai is a plus for MNL
• Spanish / Portuguese / French is a plus for MIA / DFW
• Mastery of international air transport regulations (Incoterms / Customs Rules…)
• Knowledge of computer tools

Skills

• Attention to detail and documentation accuracy
• Excellent communication and coordination
• Strong negotiation skills with customers and suppliers
• Data analysis and margin tracking
• Adherence to SOPs and Compliance Rules
• Respect and apply the company's Quality, Hygiene, and Safety rules
• Convey a positive brand image to clients
• Adherence to procedures and organization of the service (schedules, break times, holidays)
• Good command of written and oral communication

Personal Qualities

• Customer service orientation (internal and external)
• Initiative and problem-solving mindset
• Teamwork orientation
• Organizational skills
• Reactivity and proactivity
• Good interpersonal skills
• Sense of responsibility

Experience & Qualifications

• 4-6 years’ experience in the aerospace logistics industry (experience in aircraft engines, including handling, shipping, and regulatory requirements)
• Experience with quoting, pricing, and shipment documentation
• Knowledge and understanding of international logistics operations across multiple modes
• Driving license is necessary and vehicle autonomy is required

Other Information

• The position follows a standard workweek schedule (Monday to Friday)
• Occasional extended hours may be required based on urgent engine movements or project deadlines
• On-call support is not part of regular responsibilities but may be requested during critical incidents

The Company

FedEx Logistics provides e-Commerce, freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions.

The Philosophy

People–Service–Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees\' well-being and value their contributions to the company.

The Culture

We honor innovation, integrity and diversity. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.

The Mission

We strive to be the Best Company to work for with the Best Service and the Best Brand in our industry.

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