Real Estate Quality Assurance Officer

AQARY GROUP; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A real estate company in Abu Dhabi is looking for a Quality Assurance Officer to ensure the accuracy and quality of property listings. The ideal candidate will maintain high standards in customer service, analyze marketing effectiveness, and ensure compliance with UAE real estate laws. This role is essential for continuous improvement and upholding the company’s reputation.

Qualifications

• Bachelor's degree in Business Administration, Real Estate, Quality Management, or a related field.
• Minimum of 3 years of experience in real estate listing and call center.
• Strong understanding of UAE real estate laws, regulations, and market dynamics.
• Proficiency in quality assurance methodologies and tools.
• Excellent analytical, organizational, and problem-solving skills.
• Strong communication and interpersonal abilities.
• Proficiency in MS Office Suite and CRM systems (Zoho, Salesforce).
• Experience conducting audits and ensuring compliance with standards.
• Ability to work collaboratively across departments to improve quality.
• Detail-oriented with a strong commitment to maintaining high standards.

Responsibilities

• Review and verify property listings for accuracy, completeness, and compliance.
• Ensure marketing materials align with company quality standards.
• Monitor call center interactions for high-quality customer service.
• Analyze customer feedback and satisfaction metrics.
• Assess lead generation utilization and conversion rates.
• Collaborate with the sales team to optimize lead management.
• Evaluate marketing campaigns for ROI and effectiveness.
• Ensure compliance with UAE real estate laws.
• Generate detailed quality assurance reports.
• Provide actionable recommendations for business improvement.

Job description

The Real Estate Quality Assurance Officer will ensure the accuracy and quality of property listings, monitor call center performance, evaluate customer satisfaction, and assess the effectiveness of sales and marketing processes. This role is crucial in maintaining the company's reputation and driving continuous improvement.

Responsibilities:

1. Review and verify property listings for accuracy, completeness, and compliance with company standards and regulations.
2. Ensure marketing materials align with company quality standards and are accurately presented.
3. Monitor call center interactions to maintain high-quality customer service.
4. Analyze customer feedback and satisfaction metrics to enhance client experience.
5. Assess lead generation utilization and conversion rates for process improvements.
6. Collaborate with the sales team to optimize lead management and deal closures.
7. Evaluate marketing campaigns to determine return on investment (ROI) and overall effectiveness.
8. Ensure compliance with UAE real estate laws and company policies.
9. Generate detailed quality assurance reports for management.
10. Provide actionable recommendations for business improvement.

Requirements:

• Bachelor's degree in Business Administration, Real Estate, Quality Management, or a related field.
• Minimum of 3 years of experience in real estate listing and call center (Mandatory).
• Strong understanding of UAE real estate laws, regulations, and market dynamics.
• Proficiency in quality assurance methodologies and tools.
• Excellent analytical, organizational, and problem-solving skills.
• Strong communication and interpersonal abilities.
• Proficiency in MS Office Suite and CRM systems (Zoho, Salesforce).
• Experience conducting audits and ensuring compliance with standards.
• Ability to work collaboratively across departments to improve quality.
• Detail-oriented with a strong commitment to maintaining high standards.

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