RC RAK, Multi-Property Assistant Reservations Manager

Marriott Hotels Resorts; Ras Al Khaimah; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Reservations Manager to oversee room bookings and enhance guest experiences. This role involves managing reservation accuracy, training staff, and ensuring exceptional customer service. The ideal candidate will thrive in a dynamic environment, showcasing strong communication and problem-solving skills. Join a forward-thinking company that values diversity and fosters a supportive workplace culture. If you're passionate about hospitality and ready to make a difference, this opportunity is perfect for you.

Qualifications

• At least 2 years of relevant experience in a similar role.
• 1 year of supervisory experience preferred.

Responsibilities

• Oversee room reservations and ensure accuracy.
• Assist management in training and scheduling employees.
• Communicate company values and culture to new employees.

Skills

Customer Service

Communication Skills

Problem Solving

Supervisory Skills

Education

High School Diploma or G.E.D.

Job description

Description

POSITION SUMMARY

Oversee the accuracy of room blocks reservations and group market codes. Communicate company values and culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room types. Verify availability of room types and rates. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in the reservation system. Respond to challenges in accommodating rooming requests. Set up proper billing accounts according to accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate personnel.

Assist management in training, scheduling, counseling, motivating, and coaching employees; serve as a role model and the first point of contact for the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure a professional appearance; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guest service needs; thank guests sincerely. Communicate clearly and professionally; prepare and review written documents accurately; answer telephones with proper etiquette. Develop and maintain positive working relationships. Comply with quality assurance standards. Read and visually verify information in various formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of relevant experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None required.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunities. We foster an environment where the diverse backgrounds of our associates are valued. Our strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to nondiscrimination on any protected basis, including disability, veteran status, or other protected categories by law.

Required Experience

Manager