RC RAK Multi-Property Assistant Marketing Manager

Marriott Hotels Resorts; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Ras al-Khaimah is seeking a Manager to promote brand image and maximize revenues while ensuring guest loyalty. The ideal candidate will communicate effectively with potential owners and assist in training employees. This role requires at least 1 year of experience and a high school diploma. Join a dynamic team dedicated to excellent guest service standards.

Qualifications

• At least 1 year of related work experience.

Responsibilities

• Promote brand image and maximize revenue through sales techniques.
• Communicate with potential owners to set up preview package tours.
• Provide general office support for Sales & Marketing.
• Assist management in training and motivating employees.
• Ensure guest service standards and confidentiality.

Skills

Sales techniques

Customer service

Communication

Teamwork

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Communicate with potential owners via telephone to set up preview package sales/tours. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Receive, record, and relay messages accurately, completely, and legibly.

Assist management in training, evaluating, counseling, motivating, and coaching employees; serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guest service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support the team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: None.
• License or Certification: None.

Marriott International is an equal opportunity employer and believes in hiring a diverse workforce and sustaining an inclusive environment. We are committed to nondiscrimination on any protected basis such as disability, veteran status, or any other basis covered under applicable law.

Required Experience

Manager