RC RAK Al Wadi Senior Butler

Marriott Hotels Resorts; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a dedicated Senior Butler to enhance guest experiences through exceptional service. This role involves overseeing butler services, ensuring adherence to brand standards, and managing a team to deliver seamless prearrival and departure experiences. The ideal candidate will possess a passion for service, strong interpersonal skills, and the ability to anticipate guest needs. Join a team that values professionalism and quality, and contribute to creating memorable stays for guests in a dynamic hospitality environment.

Qualifications

• 1+ year of related work experience in a service-oriented role.
• Strong passion for service and high standards.

Responsibilities

• Oversee butler services and ensure seamless guest experiences.
• Supervise Butler team and coordinate with other departments.

Skills

Interpersonal Skills

Customer Service

Attention to Detail

Education

High School Diploma or G.E.D.

Job description

POSITION SUMMARY

The Senior Butler oversees the functioning and delivery of butler services. You verify that there is a seamless approach to the prearrival guest stay and at departure through The Ritz-Carlton brand standards. You supervise the work of the Butler team and drive strong coordination with other departments. Responsibilities also include people management tasks including creating schedules to ensure optimal staffing levels.

The Senior Butler's success is rooted in a deep passion for service, uncompromising standards, the ability to anticipate needs, and impeccable interpersonal skills.

You will also be expected to create a safe workplace, follow company policies and procedures, uphold quality standards, and ensure your uniform, personal appearance, and communications are professional. Butler team members will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Butler team members to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience is required.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.

Required Experience:

Senior IC