RC RAK, Al Wadi Senior Butler

The Ritz-Carlton; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Ras Al Khaimah is looking for a Guest Service Associate to greet guests, manage special requests, and support the housekeeping team. This role requires at least 1 year of experience in a similar role and a high school diploma. Ideal candidates will excel in a luxury service environment and be dedicated to guest satisfaction.

Qualifications

• High school diploma or G.E.D. is required.
• At least 1 year of related experience.
• At least 1 year of supervisory experience.

Responsibilities

• Greet guests and explain available amenities.
• Respond to guest requests for special arrangements.
• Inspect guest rooms post-cleaning to ensure quality.
• Support management in hiring, training, and counseling staff.

Job description

POSITION SUMMARY

Greet guests upon arrival and explain details and amenities available. Respond to guest requests for special arrangements or services, such as unpacking, dry cleaning, pressing garments, shoeshine, reservations, and transportation, by making arrangements or identifying appropriate providers. Follow up to ensure guest satisfaction with special requests and needs. Gather, summarize, and provide information to guests about the property and local area amenities, including events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Inspect guest rooms post-cleaning to ensure quality standards are met. Verify room status, identify discrepancies, prioritize cleaning, and update room status. Assist management in daily activities of the housekeeping department. Document and resolve issues related to room discrepancies with the Front Desk. Prepare, distribute, and communicate changes in assignment sheets or work boards. Communicate issues to the next shift. Complete required paperwork. Support management in hiring, training, scheduling, evaluating, counseling, motivating, and coaching staff.

Follow all company, safety, and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniforms and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to standards; anticipate and address service needs; assist guests with disabilities; thank guests sincerely. Communicate clearly and professionally. Develop positive working relationships; listen and respond to colleagues' concerns. Maintain standards of quality and service. Stand, sit, or walk for extended periods. Lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance. Perform other reasonable duties as requested.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D.
• Work Experience: At least 1 year of related experience.
• Supervisory Experience: At least 1 year.
• License/Certifications: None required.

Marriott International is an equal opportunity employer that values diversity and inclusion. We foster an environment where all backgrounds are valued. We are committed to non-discrimination based on protected characteristics, including disability and veteran status.

At The Ritz-Carlton, we create exceptional experiences that leave lasting impressions. We attract top hospitality professionals dedicated to delivering luxury service. Our standards, known as the "Gold Standards," guide us daily to be better than the next. Join us to learn and exemplify these standards, including our Employee Promise, Credo, and Service Values. We offer opportunities to take pride in your work and grow professionally.

Joining The Ritz-Carlton means becoming part of Marriott International's portfolio of brands. Be your best, find your purpose, belong to a global team, and become the best version of yourself.