RC RAK Al Wadi Order Taker

Marriott Hotels Resorts; Ras Al Khaimah; On-site; AED 30,000 - 42,000; Full time

Job summary

A leading hotel chain seeks a Room Service Agent responsible for taking and delivering service orders, answering guest inquiries, maintaining cleanliness, and ensuring quality service. Ideal for candidates with a high school diploma, entry-level experience is not required. The role promotes a positive guest experience in a fast-paced environment.

Qualifications

• No related work experience required.
• No supervisory experience required.
• No license or certification needed.

Responsibilities

• Take room service orders and handle guest inquiries.
• Maintain cleanliness of work areas and process payments.
• Follow safety and security policies, report issues, and assist guests.

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Take room service orders over the phone. Answer questions on menu selections and check with kitchen staff. Answer guest questions or concerns regarding the origin vintage and style of various wines. Place and log call back for room service order. Notify guests and management of delays in service delivery. Communicate additional meal requirements allergies dietary needs and special requests to the kitchen. Maintain cleanliness of work areas throughout the day. Record transaction in MICROS system at time of order. Complete all closing reports including MICROS reports. Process all payment methods.

Follow all company and safety and security policies and procedures; report accidents injuries and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information and protect company assets. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities and thank guests with genuine appreciation. Speak with others using clear and professional language and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others and support team to reach common goals. Ensure adherence to quality expectations and standards. Stand sit or walk for an extended period of time. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.