RC RAK Al Hamra Communications Center Agent

Marriott Hotels Resorts; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated individual to operate the telephone switchboard and manage guest inquiries. In this role, you will be the first point of contact for guests, ensuring their needs are met with professionalism and care. You will handle various requests, provide information about the property and local attractions, and maintain a positive relationship with guests. This position is perfect for someone who thrives in a dynamic environment and is passionate about delivering exceptional customer service. Join a team that values diversity and fosters growth in a supportive atmosphere.

Qualifications

• High school diploma or equivalent is required.
• No related work or supervisory experience needed.

Responsibilities

• Operate switchboard to manage guest calls and requests.
• Provide directions and information about property amenities.
• Maintain confidentiality and follow company policies.

Skills

Customer Service

Communication Skills

Problem-Solving

Attention to Detail

Education

High School Diploma or G.E.D.

Job description

Description

POSITION SUMMARY

Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines. Process guest requests for wakeup calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and nonregistered guest calls. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g. Bellperson, Housekeeping) as necessary to resolve guest call requests or problems. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Supply guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest and activities. Review shift logs/daily memo books and document pertinent information in logbooks. Notify Loss Prevention/Security of any guest reports of theft.

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others and support the team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to nondiscrimination on any protected basis including disability, veteran status, or other basis protected by applicable law.

Required Experience: Unclear Seniority