RB-ADIB@WORK - Sales coordinator - Abu Dhabi (Outsource)

ADIB - Abu Dhabi Islamic Bank; Abu Dhabi; On-site; AED 50,000 - 90,000; Full time

Job summary

A leading bank in Abu Dhabi seeks a Sales Coordinator responsible for managing workflows and providing administrative support. The role involves coordinating processes, analyzing performance trends, and ensuring service delivery standards. Ideal candidates will possess strong MS Office skills and knowledge of banking regulations.

Qualifications

• Knowledge of ADIB's Retail Banking products & services.
• Good knowledge of service standards and service level agreements.
• Skills in process analysis and flow charting.

Responsibilities

• Provide support across work streams within the unit.
• Furnish periodic performance trend analysis and dashboards.
• Review existing internal processes to streamline reporting.

Skills

Advanced MS Office skills

Process analysis

Project Management Skills

Knowledge of UAE banking practices

Job description

RB-ADIB@WORK - Sales coordinator - Abu Dhabi (Outsource) Job Description

Location : ADIB@Work, Retail Banking D ivision

Role Purpose :

To provide full coordination to managing processes, ensuring streamlined workflows and alignment on service delivery, administrative and analysis support to the unit in the processing of MIS and enablement functions

Key Accountabilities of the role

• Provide support across work streams within the unit and coordination ensuring consistency and alignment in processes.
• Furnish periodic performance trend analysis, dashboards to management
• Provide support on all enablement functions and administrative activities to ensure smooth functioning within the unit. Manage all follow ups with internal stakeholders
• Review existing internal processes and provide support in streamline of reporting review service standards, service level agreements, standard time for processing and conduct service quality health checks and internal quality audits to ensure adherence to required service standards for quality service delivery andpliance to standard operating procedures for operational health. Handling the Quality Assurance Audit Program.
• Handle assigned projects or activities for business as required
• General administrative support for the department in documentation, manual and materials.

Specialist Skills / Technical Knowledge Required for this role :

• Advanced MS Office skills
• Through knowledge of ADIB's Retail Banking products & services
• Good Knowledge of UAE banking practices , regulations & operational risks
• Good knowledge of service standards and service level agreements
• Process analysis and flow charting skills
• BPR & Project Management Skills

Job ID 300002228606816