Ramp Operations Duty Manager

The Emirates Group; Dubai; On-site; USD 75,000 - 105,000; Full time

Job summary

A leading airline company is seeking a Ramp Operations Duty Manager for its Dubai hub. This critical role requires shift-based leadership and operational oversight of ramp functions, ensuring safety, efficiency, and optimal resource utilization. Ideal candidates will have extensive experience in airport operations and possess strong leadership and problem-solving skills.

Qualifications

• 8+ years of experience in airport or airline operations with at least 5 in a supervisory role.
• Minimum of 2 years experience in Ground Dispatch.
• Extensive experience managing shift-based operations in a 24/7 environment.

Responsibilities

• Lead and oversee EKAS ramp operations, ensuring safety and service quality.
• Conduct quality audits and monitor operational metrics.
• Analyze performance data to identify and address inefficiencies.

Skills

Leadership

Communication

Problem Solving

Education

Bachelor’s Degree or Honours (12+3 or equivalent)

Job description

As a Ramp Operations Duty Manager (RODM), you will be responsible for shift-based, tactical leadership and operational oversight of Emirates' below-wing functions, including Aircraft turnaround activities, Baggage Services, ULD, and Dispatch Operations. This role ensures seamless collaboration between Emirates Airport Services (EKAS) and third-party providers, such as dnata, to uphold the highest standards in safety, efficiency, and on-time performance (OTP). The RODM acts as the primary point of contact for all EKAS areas, making real-time decisions to support smooth turnaround processes and optimize resource utilization across the Dubai hub.

In this role, you will:

• Lead and support EKAS Ramp Operations on a shift basis, serving as the primary point of contact for oversight and escalation of all below-wing functions. Facilitate real-time decision-making in collaboration with EK Operational stakeholders and third-party service providers, ensuring all ground operations meet Emirates' safety, quality, and OTP standards.
• Conduct regular quality audits to ensure service providers meet SLA requirements and conform to Emirates' high standards. Perform safety audits and inspections to identify and rectify non-compliance, fostering a safety and accountability culture.
• Monitor operational metrics such as on-time performance, turnaround times, and service quality in real-time. Implement immediate corrective actions for delays or performance issues. Collaborate with the Senior Manager Operations Services to develop initiatives for improving efficiency, safety, and service quality.
• Lead EKAS Ramp Operations personnel by setting performance expectations, providing regular briefings, and offering coaching and development opportunities to foster continuous improvement and readiness for expanded responsibilities.
• Represent Emirates as the primary contact for third-party service providers below the wing, ensuring adherence to contractual obligations and operational standards. Maintain effective communication with stakeholders like HCDMs, PSDMs, and Ground Dispatch. Prepare and present shift-based operational reports to senior management, summarizing key activities, challenges, and performance metrics.
• Assess the operational plan for the next 24 hours, adjusting resources and priorities based on demand, disruptions, and conditions. Lead the operational response during disruptions and deploy the Dispatch Go-Team to support recovery efforts at DXB and DWC.
• Maintain situational awareness across all ramp activities, proactively identifying potential disruptions or safety concerns. Communicate emerging issues promptly to relevant teams for swift response.
• Analyze operational performance data regularly to identify trends and root causes of delays or inefficiencies. Use insights to propose targeted process improvements, working collaboratively across teams to foster a culture of continuous enhancement.

Job Purpose:

About the role:

The RODM is responsible for shift-based leadership and operational oversight of Emirates' below-wing functions, including aircraft turnaround, baggage services, ULD, and dispatch. This role ensures collaboration between EKAS and third-party providers like dnata, maintaining high safety, efficiency, and OTP standards. The RODM is the primary point of contact for EKAS areas, supporting smooth turnaround processes and resource optimization across Dubai.

Qualifications:

• Bachelor’s Degree or Honours (12+3 or equivalent)
• 8+ years of experience in airport or airline operations, with at least 5 years in a supervisory role, including experience in Ground Dispatch, Ramp Operations, Baggage Operations, Load Control, or Passenger Services.
• Extensive experience managing shift-based operations in a 24/7 airline or airport environment.
• Minimum of 2 years experience in Ground Dispatch.

Preferred Skills:

• Strong understanding of EK operations, processes, ground handling, and industry standards.
• Excellent leadership, communication, and problem-solving skills to manage diverse teams and third-party relationships in a dynamic setting.

Safety Sensitive Role: Yes

Leadership Role: Yes

Additional safety and operational considerations are outlined, including working at height, in noisy environments, and with pressurized substances, among others.

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