Quality & Training Programs Leader

pragmaticplay; Ras Al Khaimah; On-site; AED 240,000 - 360,000; Full time

Job summary

Pragmatic Play seeks a Manager of QC and Training to organize, supervise, and verify activities across quality control and training functions within our iGaming operations. You will ensure top-notch processes, drive training initiatives, and align with KPIs and regulatory standards.

The role emphasizes leading the QC and Training teams, overseeing processes, and improving program quality while collaborating with other departments to achieve organizational goals.

Qualifications

• Bachelor’s degree in business administration, quality management, or a related field.
• Excellent communication skills in English, both verbal and written.
• Certifications in quality management or training (e.g., ISO 9001, Certified Trainer) are advantageous.
• Extensive experience in quality monitoring and training with leadership roles.
• Proven track record in managing QC and training departments, preferably in iGaming.
• Strong knowledge of quality standards and training methodologies.
• Proficient in data analysis and reporting software.
• Familiarity with regulatory compliance standards.
• Exceptional leadership and people management skills.
• Ability to inspire teams toward quality and training excellence.

Responsibilities

• Oversee QC and Training departments and staff performance.
• Assign tasks based on complexity and skills, and guide review processes.
• Ensure regulatory compliance and manage program quality and training needs.
• Improve efficiency with targeted training plans and KPI alignment.
• Monitor defects and drive continuous improvement in quality processes.
• Coordinate with management and HR to support organizational goals.
• Present quality and training results to management and executives.
• Develop annual Quality Control and Training plans and budgets.
• Lead cross-functional projects to improve service quality.
• Maintain documentation to ensure regulatory compliance.

Skills

English proficiency

Leadership

Quality monitoring

Data analysis

Cross-functional teamwork

Education

Bachelor's degree in business/quality

Master's degree preferred

Tools

ISO 9001

Reporting tools

Job description

Pragmatic Play seeks a Manager of QC and Training to organize, supervise, and verify activities across quality control and training functions within our iGaming operations. You will ensure top-notch processes, drive training initiatives, and align with KPIs and regulatory standards.

The role emphasizes leading the QC and Training teams, overseeing processes, and improving program quality while collaborating with other departments to achieve organizational goals.