Quality & Training Associate — CRM Training Specialist

TAQA Distribution; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

TAQA Distribution is seeking a candidate to monitor customer interactions, assist in producing and delivering training materials, and analyze data to identify improvements. The role focuses on maintaining quality and developing effective training programs.

You will document processes and support collaboration across the team to ensure high standards of customer support. The ideal candidate has a Bachelor's degree in Business Administration (or equivalent), up to 3 years of relevant experience,

Qualifications

• Bachelor's degree in Business Administration or equivalent.
• Master's degree in Business Administration or equivalent (desired).
• Certified Trainer with CRM experience.

Responsibilities

• Assist in monitoring and evaluating customer interactions to ensure adherence to quality standards.
• Participate in quality monitoring activities such as call monitoring, email evaluations, or chat assessments.
• Document SOPs and best practices; identify gaps and suggest improvements.
• Support development and organization of training materials and resources.
• Collect and analyze data related to quality metrics and training effectiveness.

Job description

TAQA Distribution is seeking a candidate to monitor customer interactions, assist in producing and delivering training materials, and analyze data to identify improvements. The role focuses on maintaining quality and developing effective training programs.

You will document processes and support collaboration across the team to ensure high standards of customer support. The ideal candidate has a Bachelor's degree in Business Administration (or equivalent), up to 3 years of relevant experience,