Quality Supervisor (UAE National) - Marriott Al Forsan

Marriott Hotels Resorts; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Abu Dhabi is seeking a Manager to oversee database operations and guest services. This role involves managing records, preparing documents, and maintaining professional relationships with guests. The ideal candidate will have prior management experience and excellent communication skills, contributing to a supportive environment for teammates and guests alike.

Qualifications

• Experience in a managerial position is required.
• Ability to operate standard office equipment.
• Strong communication skills.

Responsibilities

• Enter and retrieve information in databases.
• Prepare letters and documents using office software.
• Welcome guests and address service needs.

Job description

Position Summary

Enter and retrieve information contained in computer databases using a keyboard mouse or trackball to update records files reservations and answer inquiries from guests. Transmit information or documents using a computer mail or facsimile machine. Operate standard office equipment other than computers. Prepare letters memos and other documents using word processing spreadsheet database or presentation software. Handle incoming and outgoing mail including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records reports documents etc. Compile copy sort and file records of office activities business transactions and other activities. Enter and locate work-related information using computers and/or point of sale systems.

Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information and protect company assets. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities and thank guests with genuine appreciation. Speak with others using clear and professional language prepare and review written documents accurately and completely and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others support team to reach common goals and listen and respond appropriately to the concerns of other employees. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience

Manager