Quality Specialist & Business Intelligence - Strategic Initiatives, MENA Stores

Q Tech General Trading LLC - G23; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

A leading grocery company in Dubai seeks a Quality Assurance Specialist to oversee the quality of perishables and ensure compliance with Amazon standards. The role involves inspecting items, training staff, and reporting on quality metrics. Candidates should have a Bachelor's degree, experience with Excel, and relevant certifications. This position offers opportunities for process improvement and stakeholder engagement.

Qualifications

• Strong written and verbal communication skills.
• HACCP, PIC 3 certification by Dubai Municipality.
• Knowledge of fruit and vegetable quality specifications.

Responsibilities

• Review quality of perishables during inbound inspections.
• Train store and hub associates on quality standards.
• Perform daily audits of bins and share reports.

Skills

Attention to detail

Problem-solving mindset

Strong interpersonal skills

Education

Bachelor's degree

Tools

Excel

Job description

Interested in working on an innovative and high-impact business that is changing the way customers think about grocery? The MENA Grocery team (UFG) is offering a role to own building new business from ground zero.

Quality of Meat, Seafood, Produce, and Perishable items is a critical objective for Amazon Ultra-Fast-Grocery (UFG) and a key differentiator for our customers. The Category Quality team ensures we consistently meet and exceed high standards. Your primary responsibility will be to assist vendors in optimizing their operations to meet and exceed the Amazon quality standards for Meat, Seafood, Produce, and Perishable items daily. You will also drive process improvements and participate in stakeholder meetings.

You will play a crucial role in enhancing customer satisfaction, improving buying efficiency for Fresh produce, and reducing damage and expiry due to poor quality. This involves collaboration with internal teams such as instock managers, vendor managers, store operation managers, and fulfillment partners. The ideal candidate will have strong interpersonal and execution skills to manage daily operations and drive continuous improvements and automation.

Key job responsibilities

1. Review the quality of Meat, Seafood, Fruits, Vegetables, Eggs, and other perishables during inbound inspections at Amazon stores, hubs, and vendor sites.
2. Reject damaged or defective items back to the vendor.
3. Record rejected items during inbound inspections (by item, vendor, and quantity).
4. Audit quality during picking and packing processes performed by LPC associates.
5. Monitor packaging standards during packing.
6. Perform daily audits of bins and share weekly/daily reports with stakeholders.
7. Train store and hub associates on quality standards, SOPs, and packaging.
8. This role may require weekend work but will not exceed 40 hours per week.

Desired Traits :

• Attention to detail and operational excellence.
• Strong interpersonal skills and ability to build collaborative relationships.
• Detail-oriented with high accuracy in data handling and reporting.
• Problem-solving mindset with the ability to identify and implement process improvements.
• Proactive, willing to handle additional responsibilities, and able to travel as needed.
• Calm under pressure with clear communication skills for internal and external stakeholders.

Basic Qualifications

• Bachelor's degree.
• Experience with Excel.
• Strong written and verbal communication skills.
• HACCP, PIC 3 (Person In Charge) certification by Dubai Municipality, ISO 22000, GMP, Food Safety.
• Knowledge of fruit and vegetable quality specifications and familiarity with Dubai F&V Market - Al Aweer Central Fruit Market.

Preferred Qualifications

• Ability to multitask effectively in a fast-paced environment while maintaining high-quality standards.
• Experience communicating with senior management and customers both verbally and in writing.

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