Quality Specialist & Business Intelligence

Q Tech General Trading LLC - G23; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the Fresh produce sector is looking for a quality assurance role focused on improving customer satisfaction metrics and reducing produce waste. This position requires collaboration with various internal teams and involves monitoring, auditing, and training on quality standards in a fast-paced environment. Candidates should possess strong interpersonal skills and relevant certifications, ensuring adherence to the highest food safety standards.

Qualifications

• Experience with Excel is necessary.
• Strong written and verbal communication skills are essential.
• Knowledge of fruits and vegetable quality specifications is a must.

Responsibilities

• Review quality of perishable items during inbound processes.
• Audit quality during picking & packing processes.
• Train associates on quality standards and SOPs.

Skills

Interpersonal skills

Problem-solving

Detail-oriented

Education

HACCP certified

ISO 22000 certified

GMP certified

Tools

Microsoft Office Suite

Excel

Job description

You will play a critical role in improving customer satisfaction metrics, bringing buying efficiency for Fresh produce, and reducing damage / expiry due to bad produce quality. This will require collaboration with various internal teams, including instock managers, vendor managers, store operation managers and fulfillment partners. The ideal candidate will have strong interpersonal and execution skills to handle daily operations and continuously drive process improvements and automation.

Key job responsibilities

• Review the quality of Meat, Seafood, Fruits, Vegetables, Eggs, and other perishable items during the inbound at Amazon stores, hubs and vendors sites

• Reject the damaged/defective items back to the vendor

• Make a note of the items rejected during the inbound (by item/by vendor, quantity)

• Audit the quality during picking & packing process performed by the LPC associates

• Monitor the Packaging standards during packing process

• Perform daily audit of Bins and share weekly/daily report with the stakeholders

• Train the store and hub associates on quality, SOPs and packaging.

• The role might require work over weekend but not exceeding 40 hours work week

• Eye for details and operational excellence.

• Strong interpersonal skills, with a focus on building collaborative relationships.

• Detail-oriented with excellent accuracy in data handling and reporting.

• Problem-solving mindset, with the ability to identify and implement process improvements.

• Willingness to take the initiative, handle additional responsibilities, and travel as needed.

• Ability to remain calm under pressure and communicate clearly with internal and external stakeholders.

BASIC QUALIFICATIONS

Experience with Excel

Strong written and verbal communication skills.

HACCP, PIC 3 (Person In Charge) - certified by Dubai Municipality, ISO 22000, GMP, Food Safety

Knowledge of fruits and Vegetable Quality specifications, familiar with Dubai F&V Market - Al Aweer central fruit Market

Proficiency in Microsoft Office Suite, particularly Excel.

PREFERRED QUALIFICATIONS

Ability to multitask effectively in a fast-paced environment and meet Amazon's high-quality standards.

Experience communicating to senior management and customers verbally and in writing

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