Quality Manager - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)

Hilton; Abu Dhabi; On-site; AED 150,000 - 200,000; Full time

Job summary

A premier hotel chain in Abu Dhabi is seeking a Quality Manager to lead the Quality Department. Responsibilities include reviewing standards, analyzing guest feedback, and leading training initiatives. Ideal candidates have experience in luxury properties and strong communication skills. The role offers full-time scheduling in an esteemed hotel brand environment.

Qualifications

• Strong communication skills with guests from all backgrounds.
• Experience in luxury properties and Forbes standards knowledge.
• Proficient in time management and multi-tasking.

Responsibilities

• Review standards and SOPs to ensure quality.
• Identify areas for improvement by analyzing guest feedback.
• Lead the implementation of quality programs.

Skills

Empathy and strong communication skills

Excellent time management and multi-tasking skills

Strong attention to detail

Experience in luxury properties

Knowledge of Forbes standards

Job description

Quality Manager - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)

Job Number : HOT0BTC6

Work Locations

Waldorf Astoria Abu Dhabi, Al Salam Street - Al Kheeran, Eastern Mangroves District, UAE

LXR Hotels & Resorts is a collection of independent, luxury properties that celebrate the unique character of each destination. Every hotel in the LXR portfolio offers a bespoke experience, combining authentic service with refined elegance and cultural richness. At LXR, we believe in creating unforgettable moments for our guests—and extraordinary opportunities for our team members.

A Quality Manager leads the Quality Department, ensuring hotel standards are maintained and met at all times, while analyzing review platforms to identify priorities for improvement and enhance the hotel's quality positioning.

What will I be doing?

As a Quality Manager, you will be responsible for performing the following tasks to the highest standards:

• Reviewing standards and SOPs
• Identifying top priorities for improvement by analyzing guest reviews and feedback
• Enlivening Service and Company values at the hotel level and ensuring all quality activities, systems, and processes are implemented, practiced, continuously measured, and adhered to
• Leading the Satisfaction and Loyalty Tracker program
• Analyzing data received through various review sources to identify areas for development
• Reviewing comment cards, guest satisfaction results, and other data to identify areas of improvement
• Monitoring ReviewPro & social media to drive positive results and ranking improvements
• Creating reports to track progress on development projects
• Liaising with the Learning and Development Manager to ensure ongoing training for team members to understand and exceed guest expectations
• Establishing guidelines to help team members understand expectations and parameters
• Working closely with Departmental Quality champions to analyze guest issues, identify core problems, and develop preventive action solutions
• Leading the implementation of the Forbes Travel Guide program alongside L&D Management to ensure standards are met within the department
• Contributing to the implementation of tools that elevate guest experience and monitoring application consistency

What are we looking for?

A Quality Manager serving Hilton brands always works on behalf of our Guests and collaborates with other Team Members. To succeed in this role, you should demonstrate the following:

• Empathy and strong communication skills with guests from all backgrounds, with confidence in the brand, product, and systems
• A natural enthusiasm for promoting the local area and property, enhancing volume opportunities
• Proficient time management and multi-tasking skills
• Excellent communication skills
• Attention to detail
• Experience in luxury properties and Forbes standards knowledge

EOE / AA / Disabled / Veterans

Schedule

Full-time

Brand : LXR by Hilton

Administrative