Quality Manager For Service Industry in UAE

Ontime Group; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

An established industry player is looking for a proactive Quality Manager to enhance their service quality. In this vital role, you will develop and implement quality management systems that ensure services meet client expectations and comply with regulations. You will conduct audits, analyze performance data, and collaborate with various teams to foster a culture of quality. This position offers a unique opportunity to impact the organization significantly while working in a dynamic environment focused on continuous improvement and excellence in service delivery.

Qualifications

• Proven experience as a Quality Manager in the service industry within the UAE.
• Strong knowledge of quality management systems and industry standards.

Responsibilities

• Develop and manage quality assurance policies and procedures.
• Conduct audits and inspections to evaluate compliance with quality standards.
• Collaborate with department heads to incorporate quality principles.

Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Interpersonal Skills

Attention to Detail

Education

Bachelor's degree in Quality Management

Bachelor's degree in Business Administration

Tools

Quality Management Systems (QMS)

Six Sigma

ISO Standards

Job description

Description

Ontime Group is seeking a proactive and experienced Quality Manager to join our team in the service industry. In this role you will be responsible for developing, implementing, and maintaining the quality management systems that ensure our services consistently meet client expectations and comply with regulatory requirements.

Responsibilities:

• Develop, implement, and manage quality assurance policies and procedures.
• Conduct regular audits and inspections to evaluate compliance with quality standards.
• Analyze performance data and metrics to identify areas for improvement.
• Collaborate with department heads to ensure quality principles are incorporated into operational processes.
• Provide training and support to staff on quality management processes and best practices.
• Prepare quality reports for management highlighting achievements and areas needing attention.
• Ensure compliance with local and international regulatory standards.
• Act as a liaison with clients and stakeholders regarding quality assurance issues and initiatives.

Requirements

• Bachelor's degree in Quality Management, Business Administration, or a related field.
• Proven experience as a Quality Manager in the service industry within the UAE.
• Strong knowledge of quality management systems (QMS) and industry standards.
• Excellent analytical and problem-solving skills.
• Ability to work effectively with cross-functional teams.
• Strong communication and interpersonal skills.
• Relevant certifications (e.g., Six Sigma, ISO lead auditor) are a plus.
• Detail-oriented with a commitment to achieving high standards of quality.

Required Experience: Manager