Quality Management Manager- Telecom

Axiom Telecom LLC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A telecom company in Dubai is looking for a QA Manager to develop and maintain QA policies for telecom operations. The ideal candidate should have a Bachelor's degree in Telecommunications, 7-10 years of experience in QA, and familiarity with telecom QA tools. Strong analytical and problem-solving skills along with team management experience are essential for this role.

Qualifications

• 7–10 years of experience in telecom quality assurance or network operations.
• Certification in Six Sigma (Green Belt or higher) or equivalent quality systems preferred.
• Solid understanding of telecom technologies.

Responsibilities

• Develop, implement, and maintain QA policies and procedures.
• Lead end-to-end quality audits of network performance.
• Design and monitor quality metrics.
• Manage a team of QA analysts and engineers.

Skills

Telecom QA tools and methodologies

Analytical skills

Problem-solving skills

Team management

Education

Bachelor’s degree in Telecommunications, Electronics & Communication or related field

Master’s degree preferred

Tools

OSS/BSS

Drive testing tools

Service monitoring platforms

Job description

• Develop, implement, and maintain QA policies and procedures for telecom operations and services.
• Lead end-to-end quality audits of network performance, installations, customer service processes, and regulatory compliance.
• Design and monitor quality metrics (e.g., SLA adherence, network downtime, customer satisfaction, fault resolution).
• Coordinate with cross-functional teams (network engineering, customer service, field operations) to ensure quality standards are met.
• Conduct root cause analysis of quality issues and develop corrective/preventive actions (CAPA).
• Oversee performance testing, acceptance testing, and service assurance protocols for new rollouts and upgrades.
• Ensure adherence to telecom regulatory standards (e.g., TDRA, ISO standards).
• Lead internal training on quality frameworks and continuous improvement methods (e.g., Six Sigma, Kaizen).
• Manage a team of QA analysts and engineers, ensuring effective project execution and team development.
• Report on QA performance to senior management with actionable insights.

Desired Candidate Profile

• Bachelor’s degree in Telecommunications, Electronics & Communication, or related field (Master’s preferred).
• 7–10 years of experience in telecom quality assurance or network operations.
• Proven experience with telecom QA tools and methodologies (e.g., OSS/BSS, drive testing tools, service monitoring platforms).
• Solid understanding of telecom technologies
• Strong analytical and problem-solving skills.
• Certification in Six Sigma (Green Belt or higher) or equivalent quality systems preferred.

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [e-mail]

Axiom Telecom LLC

Retail & Distribution

626 Nadd Hessa Dubai Silicon Oasis Abu Dhabi , Dubai, United Arab Emirates (UAE)