Quality & Guest Experience Director - Luxury Hotel

St. Regis; Dubai; On-site; AED 300,000 - 500,000; Full time

Job summary

St. Regis Dubai seeks a seasoned Quality Assurance leader to drive Total Quality Management across property operations, coaching leaders and staff to uphold brand standards and guest expectations.

You will guide quality initiatives, facilitate cross‑functional process improvements, and ensure continuous improvement with data‑driven decisions to enhance guest satisfaction and team engagement.

Qualifications

• 2-year degree in business administration, hotel and restaurant management, or related major.
• 4-year bachelor’s degree in business administration, hotel and restaurant management, or related major; 2 years experience in relevant area.

Responsibilities

• Coaches managers on adopting the Total Quality Management leadership style.
• Directs property quality efforts to address critical customer requirements.
• Facilitates process improvement teams, assuring use of systematic processes and measurable improvement.
• Trains team members on problem solving, process improvement and strategic planning techniques.

Skills

Problem solving

Process improvement

Strategic planning

Leadership

Education

2-year degree in business administration or hotel/restaurant mgmt

4-year bachelor’s degree in business admin or hotel/restaurant mgmt

Tools

Quality tools

Job description

St. Regis Dubai seeks a seasoned Quality Assurance leader to drive Total Quality Management across property operations, coaching leaders and staff to uphold brand standards and guest expectations.

You will guide quality initiatives, facilitate cross‑functional process improvements, and ensure continuous improvement with data‑driven decisions to enhance guest satisfaction and team engagement.