Director of Total Quality & Guest Experience

St. Regis Hotels & Resorts; Dubai; On-site; AED 240,000 - 300,000; Full time

Job summary

St. Regis Hotels & Resorts Dubai seeks a Management-level Quality Assurance leader to implement Total Quality Management across the property. You will coach General Managers and staff, develop QA strategies, and ensure processes meet brand standards and guest expectations.

The role emphasizes continuous improvement, leads QA teams, uses quality tools to analyze defects, and fosters a service-oriented environment. Hospitality experience and relevant qualifications are required.

Qualifications

• Requires relevant hospitality quality/QA experience.
• MBA or advanced QA training is a plus.
• Experience coordinating with General Managers and hotel departments.

Responsibilities

• Lead quality assurance goals and drive improvements.
• Coach managers on Total Quality Management principles.
• Develop systems to monitor guest satisfaction results.

Skills

QA leadership

Process improvement

Root cause analysis

Guest satisfaction

Staff coaching

Education

2-year degree in Business Administration, Hotel and Restaurant Management, or related major

4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major

Tools

Quality tools

Job description

St. Regis Hotels & Resorts Dubai seeks a Management-level Quality Assurance leader to implement Total Quality Management across the property. You will coach General Managers and staff, develop QA strategies, and ensure processes meet brand standards and guest expectations.

The role emphasizes continuous improvement, leads QA teams, uses quality tools to analyze defects, and fosters a service-oriented environment. Hospitality experience and relevant qualifications are required.