Quality Controller

Arabian Gulf Mechanical Centre; Sharjah, Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated vehicle inspector to ensure top-notch quality and customer satisfaction. In this role, you will conduct thorough inspections and road tests of vehicles, ensuring they meet high standards before delivery. Your attention to detail will contribute to maintaining the brand's reputation for excellence. You will work closely with technicians and supervisors to uphold quality control processes while also addressing customer inquiries and concerns. This is a fantastic opportunity for someone passionate about automotive engineering and quality assurance to make a significant impact in a dynamic environment.

Qualifications

• 3+ years of experience in vehicle inspection or quality control in the automotive industry.
• Diploma or Degree in Automotive or Mechanical Engineering is required.

Responsibilities

• Conduct thorough vehicle inspections and test-drives post-servicing.
• Ensure compliance with quality standards and report any issues found.
• Assist technicians and coordinate with the control section.

Skills

Vehicle Inspection

Quality Control

Customer Service

Attention to Detail

Problem-Solving

Education

Diploma or Degree in Automotive Engineering

Certification in Automotive Quality Control

Job description

The role holder is responsible for carrying out vehicle testing in accordance with the operation standard and assures that customer satisfaction is achieved ensuring that all vehicle repairs and maintenance meet Geely's high-quality standards before delivery to the customer. They conduct thorough inspections, verify repair work, and perform road tests if necessary to ensure safety, performance, and customer satisfaction. By maintaining quality control, they help uphold Geely's brand reputation and ensure a premium service experience.

Roles and Responsibilities

• Conduct a thorough inspection of vehicles after servicing and repairs/PDI are completed - physical inspection and test-drive of the vehicle to ensure there are no issues.
• Release the vehicle for return to the customer if repairs are in order or return the vehicle for additional work if issues are discovered.
• Make relevant notations on the Job Card as findings.
• Check the repair/PDI quality.
• Assist technicians when necessary.
• Coordinate with the control section and Frontline Supervisor.
• Monitor the promised time and report accordingly.
• Ensure adherence to proper Service Department procedures.
• Report all unknown damage/failure.
• Abide by UAE traffic rules and regulations.
• Undertake additional related responsibilities as required.
• Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth.
• Ensure adherence & compliance to policies, procedures, Geely's QMA & ISO standards, Health & Safety requirements, ethical code of conduct & values.
• Ensure adherence & compliance to policies, procedures, ISO standards, Health & Safety requirements, ethical code of conduct & values.

Key Accountabilities

• Always Achieve 100% Fix right at first time Performance Indicators (KPIS).
• Maintain a high level of attention to detail to ensure customer expectations are met or exceeded.
• Contribute to customer retention by delivering consistent quality service.
• Ensure proper housekeeping in all areas of the department.
• Administer and resolve all customer service inquiries and complaints in a competent and timely manner.
• Regular review of suitable training to ensure the process in development of service personnel.
• Ensure proper utilization of resources.
• Monitor continuously all factors affecting the operations and give suggestions for improvement.
• Continuously seek opportunities for personal and professional development.

Key Performance Areas (KPAs)

• Business & Financial Performance
• Customer Focus
• Process Improvement
• People & Culture

Qualifications/Requirements/Experience

• Diploma or Degree in Automotive Engineering, Mechanical Engineering, or a related field.
• Certification in Automotive Quality Control (preferred).
• 3+ years of experience in vehicle inspection, quality control, or a similar role in the automotive industry.