Quality Controller

Gargash Enterprises; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent automotive service provider in Dubai is seeking a Final Controller responsible for final quality inspections of vehicles post-service. The ideal candidate will have 2–5 years in automotive inspection, particularly at a luxury service center like Mercedes-Benz, ensuring all vehicles meet the highest standards before delivery.

Qualifications

• Minimum 2–5 years of experience in an automotive technical or inspection role.
• Prior experience in a luxury brand service center, particularly Mercedes-Benz, is a significant advantage.

Responsibilities

• Conduct comprehensive visual and functional inspections of all completed service and repair jobs before vehicle release.
• Ensure vehicle cleanliness is up to standard prior to delivery.
• Report discrepancies or issues to the Workshop Controller or Supervisor.
• Conduct post-repair road tests to verify vehicle functionality.

Skills

Understanding of automotive systems

Quality inspection practices

Attention to detail

Verbal and written communication skills

Job description

About the Role

The Final Controller is responsible for performing the final quality control inspection of all vehicles before they are returned to customers after service or repair. The job ensures that all work has been completed according to Mercedes-Benz standards and that every vehicle meets the highest levels of safety, performance, cleanliness, and workmanship. The Final Controller plays a crucial role in ensuring that all vehicles meet the highest standards before they are delivered to customers.

Responsibilities

• Conduct comprehensive visual and functional inspections of all completed service and repair jobs before vehicle release.
• Verify that all reported concerns and job card items have been addressed and resolved satisfactorily.
• Ensure vehicle cleanliness (interior and exterior) is up to standard prior to delivery.
• Confirm all job cards and associated documentation are correctly filled, signed, and attached in accordance with workshop standards.
• Report discrepancies, incomplete work, or issues to the Workshop Controller or Supervisor for immediate rectification.
• Validate that all service indicators, warning lights, and error codes have been cleared post-repair.
• Conduct post-repair road tests to verify the functionality and performance of the vehicle, especially after major repairs or safety-related jobs.
• Document observations and escalate any abnormalities or issues identified during the test drive.
• Ensure all final inspections are carried out in line with Mercedes-Benz service protocols, safety regulations, and quality assurance procedures.
• Monitor and report non-conformance issues, recurring faults, or workmanship concerns for continuous improvement.
• Act as the gatekeeper of quality to help ensure customers receive vehicles in optimal condition, contributing to first-time fix success and customer satisfaction.
• Work closely with service advisors to resolve any post-service quality questions prior to handover.
• Collaborate with Workshop Controllers, Technicians, and Service Advisors to close quality control loops.
• Maintain a log of inspections, issues found, and actions taken to support process improvement.
• Uphold company values throughout business practices and utilise sound judgment in decision making.
• Any other additional duties as may be required by management based on needs of the business.

Qualifications

• WORK EXPERIENCE: Minimum 2–5 years of experience in an automotive technical or inspection role.
• Prior experience in a luxury brand service center, particularly Mercedes-Benz, is a significant advantage.

Required Skills

• In-depth understanding of automotive systems, diagnostics, and quality inspection practices.
• Familiarity with Dealer Management Systems (DMS), diagnostic tools, and repair documentation.
• Strong knowledge of vehicle safety features, repair protocols, and technical standards.
• High attention to detail and accuracy.
• Objective, methodical, and patient with a commitment to quality.
• Excellent observational and diagnostic abilities.
• Strong verbal and written communication skills.
• Professionalism, integrity, and a customer-first mindset.

Preferred Skills

• Mercedes-Benz technical certification is preferred.

Pay range and compensation package

Details regarding pay range or salary or compensation are not provided in the job description.

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.