Quality Control & Service Standards Manager

Al Khalidiah; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent consulting firm in the UAE is seeking a Quality Control & Service Standards Manager to lead initiatives ensuring exceptional customer experiences and compliance with standards. The ideal candidate will have a strong customer service background, proficiency in English and Russian, and the ability to thrive in high-pressure environments. This role offers an opportunity to significantly impact service quality across various departments.

Qualifications

• Strong customer service orientation with a high level of professionalism.
• Fluency in English and Russian is required.
• Hospitality-driven mindset and attention to detail.
• Excellent communication and organizational skills.
• Ability to work under pressure, especially during high season.

Responsibilities

• Lead the implementation and monitoring of service quality standards.
• Ensure consistent delivery of exceptional customer experiences.
• Compliance with internal and partner guidelines.

Skills

Customer service orientation

Professionalism

Communication

Organizational skills

Attention to detail

Job description

Quality Control & Service Standards Manager

Hospitality / Medicare / Account Management
Quality / Testing

Skillset

monitoring of service quality standards

Preferred Jobseekers

Locally available candidates only apply for this job

Lead the implementation and monitoring of service quality standards across all departments. Ensure consistent delivery of exceptional customer experiences and compliance with internal and partner guidelines.

Candidate Requirements:

Strong customer service orientation with a high level of professionalism
Fluency in English and Russian is required
Hospitality-driven mindset and attention to detail
Excellent communication and organizational skills
Ability to work under pressure, especially during high season
Must currently reside in the UAE

Company Industry

• Consulting
• Management Consulting
• Advisory Services

Department / Functional Area

• Quality
• Testing
• QA
• QC
• Inspector

Keywords

• Quality Control & Service Standards Manager

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