Quality Control Officer (Coffee)

Authority; Dubai; On-site; AED 70,000 - 110,000; Full time

Job summary

Authority in Dubai is seeking a Quality Control Specialist for coffee operations. You will conduct scheduled quality-control visits to customer locations, perform cupping and sensory evaluations, inspect espresso methods and hygiene, calibrate machines, and maintain calibration records.

You will train baristas, identify quality issues, recommend corrective actions, prepare detailed QC visit reports, provide product demonstrations and technical support, and assist Sales and Operations with

Responsibilities

• Conduct scheduled quality-control visits to assigned customer locations.
• Perform coffee cupping and sensory evaluations assessing aroma, flavour, body, acidity, and aftertaste.
• Inspect coffee preparation methods, espresso extraction, milk texture, hygiene, and equipment performance.
• Calibrate coffee machines and grinders and maintain calibration records.
• Train and guide baristas on espresso extraction, milk steaming, brewing techniques, and hygiene.
• Identify quality issues relating to coffee, equipment, water quality, or hygiene and determine root cause.
• Recommend corrective actions and follow up to ensure improvements are implemented.
• Prepare detailed QC visit reports, quality findings, recommendations, and customer feedback for Management.
• Conduct coffee tastings, product demonstrations, and technical support for customers.
• Support Sales and Operations with customer onboarding and product recommendations.
• Monitor food safety, personal hygiene, cleaning schedules, storage conditions, expiry dates, and cross-contamination risks.
• Maintain accurate quality records including cupping evaluations, calibration logs, QC visit reports, training records, and feedback.

Job description

Key Responsibilities

• Conduct scheduled quality-control visits to assigned customer locations.
• Perform coffee cupping and sensory evaluations, assessing aroma, flavour, body, acidity, aftertaste, and overall consistency.
• Inspect coffee preparation methods, espresso extraction, milk texture, beverage presentation, hygiene practices, and equipment performance.
• Calibrate coffee machines and grinders and maintain accurate calibration records.
• Train and guide baristas on espresso extraction, milk steaming, brewing techniques, machine operation, cleaning, hygiene, and company quality standards.
• Identify quality issues relating to coffee, equipment, water quality, barista performance, or hygiene and determine the root cause.
• Recommend corrective actions and follow up to ensure improvements are implemented.
• Prepare detailed QC visit reports, quality findings, recommendations, and customer feedback for Management.
• Conduct coffee tastings, product demonstrations, and technical support for new and existing customers.
• Support Sales and Operations with customer onboarding and product recommendations.
• Monitor food safety, personal hygiene, cleaning schedules, storage conditions, expiry dates, and cross-contamination risks.
• Maintain accurate quality records, including cupping evaluations, calibration logs, QC visit reports, training records, customer feedback, and corrective-action records.