The Quality Business Partner serves as a key individual contributor in ensuring adherence to quality standards and driving continuous improvement within a designated area. This role is responsible for overseeing the governance of the quality management system framework, fostering strong partnerships with teams at site level, and providing critical insights to uphold compliance and mitigate risks. Working closely with operational teams and their direct leaders, the Quality Business Partner ensures alignment with corporate quality objectives and facilitates best practice sharing to enhance overall performance.
Key responsibilities
- Ensure adherence to quality standards: Oversee and enforce quality standards to ensure consistent and reliable performance.
- Governance of quality management system: Manage the governance framework for the quality management system, ensuring all processes are documented, controlled, and compliant with standards.
- Foster partnerships with site-level teams: Build and maintain strong relationships with operational teams at the site level to drive quality initiatives and improvements.
- Provide critical insights for compliance and risk mitigation: Deliver key insights related to compliance, quality risks, and potential issues, working proactively to address these risks before they escalate.
- Collaboration within Quality: Work closely with direct leaders to align regional operations with corporate quality objectives, ensuring consistency in quality across all sites.
- Monitor and report on quality performance: Regularly track and report quality metrics, identifying areas for improvement and implementing corrective actions as needed.
- Training and development of teams: Support site-level teams to ensure proper training in quality standards and procedures.
- Act as a quality subject matter expert: Serve as an expert for quality-related inquiries, troubleshooting, and guidance for site teams.
- Support audits and inspections: Assist in preparing for and supporting audits, ensuring compliance with regulations and standards.
- Drive quality culture: Promote a culture of quality, motivating teams to take ownership and seek continuous improvements.
Critical competencies:
- Stakeholder Engagement and Networking: Build and nurture relationships to align regional efforts.
- Customer-Centric Leadership: Address customer needs with proactive, quality-driven solutions.
- Conflict Management: Resolve conflicts promptly, maintaining focus on objectives.
- Effective Communication: Clearly communicate quality issues and strategies to stakeholders.
- Data-Driven Decision Making: Analyze data to drive quality improvements.
- Project Leadership and Execution: Lead projects to achieve quality goals.
- Adaptability and Resilience: Adjust quickly to changes while maintaining focus.
- Team Leadership and Development: Mentor and motivate teams for growth.
- Root Cause Analysis and Problem Solving: Identify causes and implement corrective actions.
- Ethical Integrity and Accountability: Uphold high standards, fostering trust and responsibility.
Note: External applications are accepted only from UAE Nationals with a Family Book. We support Emiratization initiatives and prioritize candidates holding a UAE Family Book.
Maersk is committed to diversity and inclusion, welcoming applicants of all backgrounds and considering qualified applicants with criminal histories in accordance with legal requirements. We support accommodations during the application and hiring process; contact us at accommodationrequests@maersk.com for assistance.