Quality Assurance Supervisor UAE National

Americana Restaurants; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

Americana Restaurants is seeking a Quality Assurance Supervisor to oversee food safety compliance and quality management across its brands including KFC and Pizza Hut. This role ensures high quality standards while driving improvement initiatives, directly impacting customer satisfaction and brand safety.

Qualifications

• Minimum 3 years in food quality assurance.
• At least 2 years in quick service or casual dining.
• Knowledge of food safety guidelines and compliance.

Responsibilities

• Manage food safety compliance and audits.
• Oversee quality assurance across multiple locations.
• Analyze data and prepare quality performance reports.

Skills

HACCP

Food Safety Management

Analytical Skills

Stakeholder Management

Communication

Education

Bachelor’s degree in Food Science or related field

Certification in HACCP or Six Sigma

Job description

Job Title: Quality Assurance Supervisor

Department: Quality Assurance

Function: Supply Chain / Quality Management

Position Summary:

We are seeking a qualified Quality Assurance Supervisor to join our Quality team. This role is responsible for managing and optimizing the Quality Management System across our operations, ensuring full food safety compliance, maintaining high quality standards, and driving continuous improvement initiatives.

The role will support multiple brands, including KFC, Pizza Hut, Hardee’s, Krispy Kreme, Peet’s Coffee, Wimpy, TGI Fridays, and Chicken Tikka, across all operating markets.

Key Responsibilities:

• Execute and manage the annual Quality Plan across assigned markets
• Oversee food safety compliance efforts, including conducting audits and ensuring follow-up actions
• Supervise quality assurance activities across distribution centers, commissaries, and restaurants
• Analyze quality performance data and provide reports with actionable insights
• Collaborate with internal teams (Operations, Supply Chain, Procurement, Maintenance) and external stakeholders (franchisors, suppliers, government agencies)
• Support product localization initiatives and supplier development in alignment with brand standards
• Conduct product testing, sensory evaluations, and store trials to ensure consistency
• Investigate food safety complaints, determine root causes, and drive corrective action
• Conduct training to reinforce food safety protocols and regulatory compliance
• Contribute to the development and implementation of quality policies and procedures

Qualifications and Experience:

Education:

• Bachelor’s degree in Food Science, Chemistry, Biology, Chemical Engineering, or a related field
• Certified in quality-related fields (e.g., HACCP, Six Sigma, Lead Auditor, BRC, QMS)

Experience:

• Minimum of 3 years in the food industry in a quality assurance or food manufacturing role
• At least 2 years of experience in the quick service or casual dining restaurant sector
• Proven knowledge of food safety guidelines, regulatory standards, and compliance systems
• Experience in supplier management, crisis management, and process improvement initiatives

Skills and Competencies:

Technical Skills:

• Strong understanding of HACCP and food safety management systems
• Familiarity with audit processes and compliance standards
• Ability to evaluate supplier processes and quality control systems

Behavioral Competencies:

• Strong communication and stakeholder management skills
• Attention to detail with strong analytical and reporting abilities
• Ability to work independently and manage multiple tasks effectively
• Personal integrity, organizational skills, and a continuous improvement mindset
• Ability to operate in a multi-brand, multi-market environment

Why Join Us?

This is an excellent opportunity to work in a dynamic, fast-paced environment where quality is a top priority. You will contribute directly to safeguarding the reputation of leading brands and ensuring the safety and satisfaction of millions of customers across the region.

If you are passionate about quality and food safety, and ready to take the next step in your career, we encourage you to apply.