Quality Assurance Supervisor

Corporate Research and Investigations; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

Corporate Research and Investigations is seeking a QA Supervisor to oversee quality assurance within the Investigations & 3PRM Department in Dubai. The role includes supervising the QA team, conducting thorough reviews, and ensuring compliance with regulatory standards. Candidates should hold a relevant degree and have 3-5 years of relevant experience, demonstrating strong analytical and documentation skills. The company offers competitive salaries and opportunities for professional development within a global risk advisory firm.

Benefits

Competitive salary and performance-based incentives

Professional development support and certification pathways

Qualifications

• 3-5 years of experience in background screening, compliance, or investigative QA roles.
• Prior supervisory/team lead experience preferred.
• Familiarity with PBSA standards, ISO frameworks, and data protection regulations.

Responsibilities

• Lead and supervise the QA team, ensuring accurate and timely reviews.
• Conduct second-level reviews for compliance with standards.
• Develop/conduct training for new QA Analysts.

Skills

Attention to Detail

Analytical Thinking

Education

Bachelor’s degree in criminology, Business, Compliance, or related field

Tools

Microsoft 365

Power BI

CRM and Background Screening Portals

Job description

Corporate Research and Investigations Limited, "CRI Group" since 1990, a global provider of Investigative Research, Forensic Accounting, Counter Fraud and Counter Corruption, Integrity Due Diligence Investigations, Background Investigations and specializing in Third-Party Risk Management and Screening, providing additional support to Corporate Governance and Compliance Solutions. CRI Group is incorporated, Licensed and insured with the largest operational capabilities in the world's respected financial regulatory authorities, specifically Dubai International Financial Centre-DIFC, Licensed as Regional Headquarters KSA with Ministry of Investment Saudi Arabia and Qatar Financial Centre-QFC; CRI Group safeguards businesses by establishing legal compliance, economic viability, and integrity levels of outside partners, suppliers and customers seeking to affiliate with your business. CRI Group maintains strategically located regional offices in the UAE, Pakistan, Qatar, Turkey, Saudi Arabia, Singapore, Malaysia, the USA and the United Kingdom, with another well-established and well-connected network of operatives, local agents and researchers to undertake clients' investigative research, public record research and human resources inquiries across the regions.

Position Overview:

• To supervise and manage the quality assurance function within the Investigations & 3PRM Department, ensuring all investigative reports and background screening cases meet CRI Group standards, regulatory requirements (e.g., PBSA, ISO, FCRA, GDPR, Saudi PDPL), and client-specific expectations.
• The QA Supervisor will lead the QA team, implement quality control procedures, and act as the key liaison with Compliance and Operations.

Key Responsibilities:

• Lead and supervise QA team, ensure accurate, timely, evidence-based reviews; serve as escalation point for complex/critical QA issues; monitor performance of QA team.
• Conduct second-level reviews for factual accuracy, source-based verification, compliance with CRI Group SOPs and PBSA standards; ensure documentation and referencing for criminal record, education, employment, litigation, and OSINT checks. Ensure all the evidence and documents are attached to the reports prior to submitting them to the client. Review high-priority cases with greater scrutiny and provide actionable feedback.
• Ensure compliance with ISO 27001, PBSA Audit Criteria, GDPR, Saudi PDPL; maintain audit-ready documentation and trail logs. Ensure all QA practices align with regulatory standards (e.g., FCRA, ISO, GDPR, ACFE guidelines). Flag non-compliance or risks in processes and assist in root cause analysis and resolution with management.
• Develop/conduct orientation and training for new QA Analysts and Investigative Analysts; monitor recurring QA errors; conduct root- cause analysis; recommend corrective actions. Conduct calibration sessions to ensure consistency across the QA team.
• Communicate findings and recommendations professionally to internal stakeholders. Participate in client audits or quality discussions when required. Identify gaps or inefficiencies in current QA processes and propose enhancements. Maintain QA checklists.
• Work with Compliance, IT, and HR for secure data handling and QA tracking; coordinate with Investigation Team Leads, Assistant. Managers and Managers for workflow improvement.
• Maintain/submit dashboards for QA performance, accuracy rates, and ageing reports; highlight quality trends, delays, and deficiencies for senior management – Submit weekly QA and IA feedback to the managers.

Skills & Qualifications:

• Bachelor’s degree in criminology, Business, Compliance, or related field.
• Minimum 3-5 years of experience in background screening, compliance, or investigative QA roles.
• Prior supervisory/team lead experience preferred.
• Familiarity with PBSA standards, ISO frameworks, and data protection regulations.
• Strong attention to detail, documentation skills, and analytical thinking.

Certifications (Preferred):

• Certified Fraud Examiner (CFE)
• PBSA FCRA Basic or Advanced Certificate
• ISO 9001/27001 Internal Auditor Training

Tools & Systems:

• Microsoft 365 (Excel, SharePoint, Outlook)
• Power BI (for dashboards)
• CRM and Background Screening Portals (EmploySmart)

Disclaimer: This job description is not exhaustive and may be subject to changes as per the evolving needs of CRI Group and its clients. The incumbent will be expected to perform other duties as assigned by management.

What We Offer:

• Competitive salary and performance-based incentives.
• Growth opportunities within a global investigative risk advisory firm.
• Exposure to multinational client portfolios, including public and private sector leaders.
• Professional development support and certification pathways.