Quality Assurance Officer

Arabian Ethicals; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading pharmaceutical company in Dubai is seeking a Quality Assurance Specialist responsible for overseeing quality control mechanisms, ensuring compliance with ISO standards, and addressing customer complaints. The ideal candidate will have 3-5 years of experience in the pharmaceutical industry and a science degree. Strong communication and multitasking skills are essential for this role. This position offers opportunities for professional growth and contributions to customer satisfaction.

Qualifications

• 3-5 years of relevant experience in the pharmaceutical industry.
• Experience specifically in Quality Assurance and Quality Control.
• Ability to work under pressure with a positive attitude.

Responsibilities

• Monitor and execute SOPs for Warehouse Operations.
• Investigate customer complaints and prepare root cause analysis.
• Review and ensure adherence to the ISO Quality Manual.

Skills

Exposure to ISO standards

Effective communication skills

Ability to multitask

Customer-oriented approach

Education

Bachelor’s degree in science

Job description

Job Description

The job holder is responsible for working with quality managers to establish quality control mechanisms, identify risks, and define relevant risk mitigation strategies. She/he also develops and implements project standards and frameworks to ensure objectives are met, and ensures compliance with the ISO Quality Manual.

Monitor and execute SOPs for Warehouse Operations

• Ensure all SOPs are strictly adhered to in Warehouse Operations.
• Report errors observed in delivery (delays, returns, double orders, wrong orders, batch/expiry differences).
• Conduct at least 2 pharma agency stock checks per month; report results regarding expiries, lot details, and system quantities.
• Ensure compliance with Corporate Health, Safety & Environment (HSE) standards.
• Reduce returned orders with relevant errors by 50% compared to 2016 figures through daily audit reports.
• Ensure compliance with corporate Policies, Procedures, and SOPs.

Investigation of Customer Complaints and Stock

• Investigate customer complaints and deficiency reports; prepare root cause analysis reports.
• Update customer complaint reports and submit to the QA Manager.
• Identify and suggest corrective actions for deficiencies caused by improper storage or extended storage periods.
• Facilitate internal and external audits with relevant documentation and reports.
• Aim to enhance overall customer satisfaction to 85%.

Review of ISO Manual

• Periodically review the AEC ISO Quality Manual in coordination with the Corporate ISO Specialist.
• Ensure compliance and strict adherence to the ISO Quality Manual.
• Prepare and submit regular reports on quality and systems for management review.
• Suggest amendments to the ISO manual to the Corporate ISO Specialist.
• Review and complete GSDP questionnaires as per ISO standards and guidelines.
• Timely revise and update all SOPs and ensure timely ISO 9001:2015 training certification.

Qualifications

Bachelor’s degree in science from a recognized university or institution.

Additional Skills & Requirements

• Exposure to ISO standards, training, and certification.

Experience

• 3-5 years of relevant experience in the pharmaceutical industry, specifically in Quality Assurance and Quality Control.

Attributes and Behaviours

• Emotional resilience and ability to work under pressure with a "can-do" attitude.
• Ability to multitask and manage time effectively.
• Effective communication skills and ability to build strong relationships.
• Constructive feedback provision for quality issues.
• Keen to learn and share knowledge with the team.
• Team player capable of working independently.
• Customer-oriented approach to deliver excellent service.