Quality Assurance Lead - Customer Communications

AIQU; Abu Dhabi Emirate; On-site; USD 80,000 - 100,000; Full time

Job summary

A leading company is seeking a Quality Assurance Lead - Customer Communications for a 3-month contract in Abu Dhabi. The role focuses on ensuring quality control of email templates, requiring extensive experience in quality assurance and strong skills in email marketing. This opportunity offers the chance to work in a dynamic environment involving a major airline's rebranding project.

Qualifications

• Minimum of 5 years of experience in quality assurance, including email marketing.
• Proven ability in testing email templates.
• Strong understanding of email design principles.

Responsibilities

• Ensure quality and consistency of customer communication templates.
• Test email templates for functionality across devices.
• Align promotions and guidelines with the new branding.

Skills

Attention to detail

Problem-solving skills

Communication skills

Collaboration skills

Email design principles

Email testing tools proficiency

Tools

Litmus

Email on Acid

Job description

Quality Assurance Lead - Customer Communications

AIQU Abu Dhabi Emirate, United Arab Emirates

Quality Assurance Lead - Customer Communications

AIQU Abu Dhabi Emirate, United Arab Emirates

3 days ago Be among the first 25 applicants

We are hiring Quality Assurance Lead - Customer Communications to join one of our major clients based in Abu Dhabi, UAE.

Employment Type -3 months contract (Possibility of Extension)

Job Location - Abu Dhabi, UAE

About Role

We are seeking a Quality Assurance Lead who will be responsible for ensuring the quality and consistency of all customer communication templates as they are designed in the new brand template, including the logic developed for each templates, and any other strategies developed as part of the airline's email communications rebranding project. This role involves rigorous testing of email templates, ensuring they render correctly across all email clients and devices, and aligning with the new brand guidelines

Experience

• Minimum of 5 years of experience in quality assurance, including email marketing or digital communications
• Proven experience in testing email templates across multiple email clients and devices

Required Skills

• Strong understanding of email design principles and best practices.
• Proficiency in using email testing tools (e.g., Litmus, Email on Acid).
• Excellent attention to detail and problem-solving skills.
• Strong communication and collaboration skills.
• Ability to work independently and manage multiple tasks simultaneously.

Preferred Qualifications

• Experience in the airline or travel industry.
• Knowledge of HTML / CSS for email design.
• Familiarity with email marketing platforms (e.g., Mailchimp, Salesforce Marketing Cloud).

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Airlines and Aviation

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Quality Assurance • Abu Dhabi Emirate, United Arab Emirates