Quality Assurance Engineer

Marc Ellis; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading real estate firm is seeking a detail-oriented Salesforce QA Engineer to ensure the quality of our Salesforce platform. You will test functionalities related to leasing and contract management, working closely with business analysts and developers. Ideal candidates have strong knowledge of the UAE real estate market, along with experience in Salesforce testing. This position requires 3-7 years of relevant QA experience.

Qualifications

• Experience with Salesforce platforms and industry solutions.
• Minimum 3 years of QA experience in real estate environment.
• Proficient in both manual and automation testing.

Responsibilities

• Develop and execute test plans and cases for Salesforce functionalities.
• Collaborate with teams to resolve defects and ensure compliance.
• Participate in Agile ceremonies and provide accurate test estimates.

Skills

Salesforce testing

UAE real estate knowledge

Automation testing

Regression testing

Agile methodologies

SQL queries

Test documentation

Education

Degree in Computer Science or related field

ISTQB Foundation or Advanced certification

Tools

Selenium

Postman

Jira

Azure DevOps

Job description

Overview

PURPOSE The role purpose is a brief description of the position’s main functionality. We are seeking a detail-oriented Salesforce QA Engineer / Tester to ensure the quality, stability, and performance of our Salesforce platform within the Real Estate division. You will be responsible for testing leasing and contract management functionalities, validating enhancements, and ensuring that solutions meet business requirements and industry standards. This role requires familiarity with the UAE real estate market, leasing processes, and Salesforce best practices.

JOB TITLE: Quality Assurance Engineer

JOB FAMILY: POSITION

BUSINESS UNIT: AGI

REPORTS TO (TITLE): –

DEPARTMENT: Group Digital & Technology

NUMBER OF DIRECT REPORTS: –

Key Responsibilities

• Strategic – Responsibilities that articulate the strategic role the position plays in the organization (e.g., strategy development, budget formu lation, revenue and profit & loss responsibility).
  • Develop and execute test plans, test cases, and test scripts for Salesforce features related to leasing, tenancy contracts, and property management.
  • Perform functional, regression, integration, and UAT support testing on Salesforce configurations and custom developments.
  • Validate business requirements and user stories against delivered functionalities.
  • Collaborate with Business Analysts, Developers, and Project Managers to resolve defects and track issues through resolution.
  • Ensure data accuracy, process integrity, and compliance with UAE real estate regulations (e.g., tenancy laws, RERA requirements).
  • Maintain and update test documentation, ensuring full traceability between requirements and test results.
  • Support User Acceptance Testing (UAT) by guiding business users, preparing test scripts, and documenting feedback.
  • Ensure scalable and consistent testing practices across mobile and web platforms.
  • Drive initiatives around test automation, performance testing, and release quality.
  • Identify quality-related risks at a strategic level and propose mitigation approaches.
  • Influence QA standards and contribute to test strategy evolution across teams.
• Operational – Day-to-day delivery responsibilities.
  • Design, write, and execute test cases and scenarios for mobile, web, and API platforms.
  • Perform manual and automation testing across multiple platforms.
  • Validate bug fixes and feature releases, ensuring high-quality delivery in every sprint.
  • Use tools such as Selenium, Appium, Postman, and Jenkins for test execution and reporting.
  • Maintain test documentation, defect logs, and ensure traceability.
  • Participate actively in Agile ceremonies: sprint planning, stand-ups, reviews, and retrospectives.
  • Provide accurate test estimates, prioritize test activities, and meet delivery timelines.
• People Management – Where applicable for supervisory roles.
  • Mentor and assist QA engineers and support their technical and professional growth.
  • Promote knowledge sharing of tools, techniques, and QA practices across teams.
  • Foster cross-functional collaboration with developers, product owners, and business analysts.
  • Provide feedback on performance, process gaps, and resource planning when required.
  • Help onboard and train new QA team members as a floating resource across projects.
• Product / Process Improvement – Proactive role in improving processes or products.
  • Evaluate and recommend testing tools, frameworks, and methodologies to improve coverage and efficiency.
  • Collaborate with DevOps to enhance CI/CD pipeline integration for test automation.
  • Identify bottlenecks and propose improvements in test cycles and QA practices.
  • Track metrics like defect leakage, test coverage, and automation ROI to drive improvements.
  • Participate in root cause analysis for production issues and drive preventive QA actions.
• Communication – Interaction with internal and external groups.
  • Internal: IT Leadership, IT Business Partners, Engineering Teams.
  • External: Product and Solution Providers, Implementation Partners, Backend/Integration Teams.

Qualification and Experience

Education and Technical Certifications

• Degree in Computer Science, Information Technology or related Engineering subjects
• ISTQB Foundation or Advanced certification (preferred)
• Microsoft Azure Fundamentals or Developer Associate (optional, adds value for cloud-integrated testing environments)

Knowledge and Skill

• Hands-on experience testing Salesforce platforms (Sales Cloud, Service Cloud, Experience Cloud, or relevant industry solutions).
• At least 2 Salesforce certifications (e.g., Salesforce Administrator, Salesforce Platform App Builder, Salesforce Business Analyst, or equivalent) are required.
• Strong understanding of the UAE real estate market, leasing processes, and contract lifecycle management.
• Experience with manual testing (automation experience is a plus) and defect tracking tools (e.g., Jira, Azure DevOps).
• Experience with real estate-specific Salesforce applications or third-party apps (e.g., property management solutions).
• Knowledge of data migration validation and API testing within Salesforce environments.
• Ability to write test scripts, provide test status, and report on defects.
• Proven ability to work with requirements and user stories to create comprehensive test coverage.
• Strong communication skills and ability to collaborate effectively across technical and business teams.
• Self-motivated, detail-focused, and able to work in critical environments while being offshore.
• Proficiency in manual and automation testing for mobile and web platforms.
• Hands-on experience with tools: Selenium (Java), Appium, Postman, Rest Assured, TestNG, Playwright, Cypress.
• Familiarity with API testing (REST/SOAP), SQL queries, and performance testing tools like JMeter/Gatling.
• Understanding of Agile/Scrum practices, CI/CD processes, and version control systems (Git).

Experience

3–7 years of experience in Salesforce quality assurance or testing, preferably within the real estate or property management sector.

Key Performance Measures

• Defect Leakage Rate < 5%
• Target: 95–100% functional coverage; 70–90% automation coverage (where applicable)
• Target: 100% of committed test cases per sprint

VERSION

LAST REVISED ON: [DATE]

WRITTEN BY:

APPROVED BY: (Business Unit People & Culture Head)

EVALUATED BY: