Quality and Operations Executive

Justlife Home Services; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

Join Justlife as a Quality and Operations Executive in Dubai, where you’ll oversee service provider teams, enhance quality standards, and implement effective service delivery processes. This role is perfect for individuals who possess a bachelor’s degree and have 1-3 years of experience in quality roles, particularly in the home services industry. Enjoy a dynamic workplace with opportunities for growth and a competitive benefits package.

Benefits

Extra vacation on your birthday

Free Justlife credits

Team-building activities

Continuous learning opportunities

Performance management system

Reward and recognition program

Company discounts and gift vouchers

Bonus for successful employee referral

Qualifications

• 1-3 years of experience in a quality and service role, preferably in the home service industry.
• Proficiency in Google and Excel Sheets including basic formulas.
• Strong communication skills in both English and Arabic.

Responsibilities

• Oversee service provider teams ensuring professional standards.
• Develop and monitor on-demand service delivery processes.
• Conduct site visits to improve service delivery.

Skills

Problem-solving

Analytical thinking

Communication

Organizational skills

Education

Bachelor's degree from an accredited university

Tools

Power BI

Google Sheets

Excel Sheets

Job description

Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.

Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai?

Come onboard and dedicate yourself to becoming #everydaybetter!

Take over a key role as a Quality and Operations Executive in the Quality department, and be a part of this exciting adventure of never-ending growth and success.

What we expect from you:

• Oversee the service provider teams, ensuring they meet professional standards through continuous training and retraining sessions
• Develop, implement, and monitor on-demand service delivery processes, ensuring compliance with Justlife’s operating procedures
• Use analytical tools like Power BI to track professional performance metrics and initiate action plans for underperformers
• Coordinate service quality efforts between Justlife and partners, addressing non-compliance, and ensuring adherence to standards
• Manage the purchasing, procurement, and inventory of materials and equipment, ensuring seamless operation
• Conduct site visits to engage with service providers, understand their challenges and improve service delivery
• Work with other departments to address performance issues, implement training, and coordinate initiatives
• Develop and execute communication strategies for updates, rewards, and bonuses, ensuring clarity and accessibility through collaboration with the marketing team
• Propose, lead and assist in special projects and ensure proper documentation, updates to training materials, and accurate communication across teams

What we are looking for:

• Bachelor's degree from an accredited university
• 1-3 years of experience in a quality and service role, preferably in the home service industry
• Proficiency in Google and Excel Sheets (including basic formulas) and experience with on-demand service platforms
• Strong problem-solving skills and a data-driven decision-making mentality
• Exceptional communication skills in both English and Arabic
• Strong organizational skills, with the ability to manage multiple projects simultaneously
• Knowledge of quality standards and experience in developing and delivering training programs
• Analytical thinker with sound business judgment and the ability to enforce compliance
• Ability to troubleshoot technical issues and support performance improvement initiatives

PERKS OF BEING A PART of JUSTLIFE

Nothing would replace the start-up spirit, working with an evolving culture and fulfilling workplace ! And, we offer you benefits like:

We care about you

• One-day extra vacation on your birthday with our JustHoliday!
• Free Justlife credits so you can enjoy our own services.
• Work reality escapes opportunities through team-building games, challenges, and many more activities.

We improve you

• Working with a great team and entrepreneurial spirit.
• Continuous learning with mentorship, coaching, on-the-job, and internal-external training.
• Never-ending growth and fast career development and internal career opportunities.
• A fair and objective Performance Management System.

We recognize you

• Ignition of the hero in you through our ‘’JustHeroes’’ Reward and Recognition Program.
• Availability of company discounts and gift vouchers.
• A bonus for every successful Employee Referral.

ABOUT US

At Justlife, we envision a life without any chores that keep you from doing what you really want to.

Justlife is the region’s leading super app for home services. We connect individual needs with on-demand services, through our innovative marketplace platform.

We helped digitalize the cleaning service industry in UAE, back in 2015, and have been expanding our services from home cleaning alone to serving all our customer’s needs at home across the GCC. We now offer home cleaning, salon & spa at home, healthcare at home, maintenance & repairs, upholstery cleaning, pest control & disinfection, moving and packing, and car cleaning, and many more.

We built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar and Oman. With a team of 200+ full-timers and over 1000 service professionals, we pride ourselves in having created a culture that puts people first.

We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our employees a work environment where they can be their best versions of themselves.

Join the tribe and let’s become #everydaybetter, together!

How many years of experience do you have working in Quality department?*

How long is your notice period (if any)? Please specify the duration as number of days.*

Are you currently based in the UAE?*

This is an on-site role at our Excellence Center in DIP, in Dubai. Will you be able to come to the office, 5 days/week?*

Do you have former experience in "Home Services" industry?*

How comfortable are you with Excel skills? Please define your level.*

Do you have former experience with any technology focussed company?*