QA Test Lead

Linking Humans; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in Abu Dhabi is seeking a Senior QA/Test Lead to oversee quality assurance for ServiceNow projects. This pivotal role involves creating comprehensive testing strategies, collaborating with various teams, and driving best practices in testing and automation, requiring a strong background in QA, ServiceNow, and Agile methodologies.

Qualifications

• 5+ years in software QA/testing, with at least 2 years in ServiceNow.
• Proficient in ServiceNow ATF and automation tools.
• Experience with test management platforms.

Responsibilities

• Lead end-to-end testing strategies for ServiceNow implementations.
• Design and execute manual and automated tests.
• Conduct integration testing for external systems and APIs.

Skills

Test Automation

Integration Testing

API Validation

Performance Testing

Security Testing

Agile Methodology

DevOps Practices

Education

ServiceNow Certifications (CSA, ATF, CIS)

Tools

JIRA

ServiceNow Test Management

Selenium

Job description

Linking Humans is hiring on behalf of our ServiceNow Elite Partner for a Senior QA / Test Lead.

This role plays a pivotal part in ensuring the quality and reliability of ServiceNow implementations and custom applications. The successful candidate will lead the planning, execution, and oversight of all testing efforts—spanning functional, non-functional, automation, and integration testing. This is a key opportunity to work closely with architects, developers, and business stakeholders to ensure high-quality outcomes across complex ServiceNow projects.

Key Responsibilities

• Define and lead end-to-end testing strategies across ServiceNow implementations (ITSM, ITOM, HRSD, and more).
• Design and execute manual and automated tests, using tools like ATF, Selenium, or equivalent.
• Collaborate with cross-functional teams to validate requirements, user stories, and test outcomes.
• Coordinate UAT processes and support project sign-offs.
• Drive automation practices within DevOps pipelines.
• Conduct integration testing for external systems and APIs.
• Perform root cause analysis and defect management, delivering detailed QA reports and KPIs.
• Promote and uphold QA best practices aligned with Agile, ITIL, and DevOps methodologies.

Requirements

• 5+ years in software QA / testing, including 2+ years with ServiceNow.
• Proficient in ServiceNow ATF and other test automation tools.
• Hands-on experience with test management platforms (e.g., JIRA, ServiceNow Test Management).
• Strong understanding of ServiceNow modules and platform capabilities.
• Knowledge of integration testing, API validation, performance and security testing.
• Agile / Scrum and DevOps familiarity is essential.
• ServiceNow certifications (CSA, ATF, CIS) are advantageous.

Interested? Apply Now!