Public Relations Officer - Senior Associate

To comply with UAE nationalization law, EY must hire nationals from UAE for this role

Job Summary:

To manage PRO related activities and representing EY at government authorities.

The remit of this role requires an experienced National Senior PRO with in-depth knowledge of Labour and Immigration requirements that can provide support and expertise to our Immigration team as well as the ability to liaise with the government offices to proactively manage challenging cases and find effective and sustainable solutions.

Essential functions of the job:

• Manage the documentation provided by the Immigration team members and represent EY with submissions to all government authorities relating primarily to visa/work permit applications, visa stamping, attestation of birth/marriage/education certificates etc.
• Manage all requirements/company representations and submissions at notary public for POA registrations including providing support to the Legal team to attest documents as and when required.
• Handle all issue cases and provide status updates on a regular basis in addition to providing a sensible alternative approach to resolve such cases.
• Update the team on a regular basis with any changes that take place with the government authorities.
• Manage and support any queries received for outbound visas relating to business travel as well as submit applications on their behalf to the consulate/embassy as and when needed.
• Support with the renewal of Auditors Registration & Partners Auditors Certificate Renewals and Trade Licenses as and when needed.
• Ensure the Immigration team are kept aware of any Immigration & Labour challenges and changes to processes and procedures.
• Escalate any high-risk situations and ensure that the Office Immigration Lead has adequate information to make the right decisions.
• Build and maintain relationships with relevant government authorities to ensure providing consistently high levels of client service.

Knowledge and Skill Requirements:

• Confidentiality and Integrity, as this role requires dealing with employees’ personal documentation.
• Upholding EY’s values, brand and reputation as well as understanding and following workplace policies and procedures.
• Enthusiastic and energetic; able to embrace new ways of working.
• Should be a Team player with an ability to build strong client relationships.
• Good networking and sound relationships built with the immigration and ministry of labour.
• Able to provide comprehensive and practical solutions to complicated cases.
• Ability to work under pressure.
• Handling all documents and transactions for immigration and Ministry of Labour.

Job Requirements:

Education:

• High School Certificate or bachelor’s degree in human resource management or related field.

Experience:

• 3 - 5 years’ experience as a government relation representative working closely with the government offices.
• Excellent knowledge of all immigration and labour processes to provide effective and alternate solutions to issues faced.
• Fluency in written and spoken Arabic as well as excellent English language skills (written and verbal).
• Advanced user of Microsoft Outlook, Word and Excel with strong attention to detail.
• Nationals of the respective countries with government mandated documents.