Public Affairs & Compliance Assistant (UAE)

DHL Express; Dubai; On-site; AED 84,000 - 114,000; Full time

Job summary

DHL Express UAE is seeking a PRO Assistant to ensure regulatory compliance and streamline government submissions. You will support the Local Affairs Manager and Government Relations Team with document handling, renewals, and government interactions across UAE authorities.

The role requires UAE nationality with a family book, 1 year of admin or government-relations experience, and fluency in Arabic and English. Travel across Emirates and non-working hours may be required.

Qualifications

• 1 year of administration experience.
• UAE National (Emirati) with a family book.
• Minimum 1 year of experience in administrative, government relations, or public affairs roles.
• Strong knowledge of UAE government processes and local regulatory frameworks.
• Familiarity with UAE Labour Laws and immigration procedures.
• Fluent in both Arabic and English – written and spoken.
• Valid UAE driving license and willingness to travel across Emirates.
• Strong interpersonal and communication skills with external government stakeholders.
• High sense of confidentiality, discretion, and responsibility.

Responsibilities

• Provide high-quality administrative and operational support to the Local Affairs Manager and Government Relations Team in all matters pertaining to government submissions and compliance.
• Prepare, verify, and submit documentation required by various UAE government authorities (e.g., salary certificates, access card requests, visa applications, license renewals, permits, and other regulatory documents).
• Act as DHL's liaison with government departments such as DAFZA, MOHRE, GDRFA, Immigration, Customs, and Free Zone Authorities, ensuring professional and timely processing of requests.
• Build and maintain effective working relationships with key representatives in government entities to ensure smooth approvals and resolution of issues, positioning DHL as a cooperative and compliant business partner.
• Monitor regulatory changes and flag updates or potential risks that may impact the business; contribute to internal awareness and adherence to new government protocols.
• Manage time-sensitive or urgent submissions, including availability during non-working hours or public holidays as required to handle emergency requests.
• Support government engagement strategies and contribute to initiatives that enhance DHL’s corporate image and alignment with Emirati values and national priorities.
• Visit government offices as needed to ensure document flow, resolve issues, and provide on-ground support to ensure the continuity of business operations.

Skills

Interpersonal skills

Communication skills

Bilingual Arabic/English

Job description

DHL Express UAE is seeking a PRO Assistant to ensure regulatory compliance and streamline government submissions. You will support the Local Affairs Manager and Government Relations Team with document handling, renewals, and government interactions across UAE authorities.

The role requires UAE nationality with a family book, 1 year of admin or government-relations experience, and fluency in Arabic and English. Travel across Emirates and non-working hours may be required.