PS| Product Manager -Endur

Stryker Corporation; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading consulting firm in Dubai is searching for a Product Manager to lead onsite Endur support. The role requires a minimum of 8 years of Endur experience with strong troubleshooting skills. This position entails direct interaction with business users, ensuring efficient issue resolution, and working independently without supervision. Comprehensive health benefits and a competitive compensation package are offered, promoting work-life balance.

Benefits

Competitive compensation

Comprehensive health benefits

Generous paid leave

Wellness program

Qualifications

• Minimum of 8+ years of experience working on Endur.
• Strong understanding of Endur modules for trading and risk.
• Excellent troubleshooting skills.

Responsibilities

• Provide direct onsite Endur support to business users.
• Independently manage support requests.
• Diagnose and troubleshoot Endur issues.

Skills

Endur experience

Troubleshooting

SQL

Stakeholder management

Exposure to trading environments

Job description

Overview

At Publicis Sapient, we help our clients with their Digital Business Transformation journey. In the energy & commodities trading space, our clients are increasingly investing in the transformation of their digital estate, architecting for speed and agility in the context of the challenges and opportunities brought by the Energy Transition.

As Product Manager at Publicis Sapient, you will serve as one of our clients' trusted advisors, assisting our senior client facing leaders in defining, articulating, and executing ETRM product strategy that transforms customer experience and business outcomes.

Responsibilities

• Provide direct onsite Endur support to business users, handling daily queries and resolving production issues.
• Independently own and manage support requests, ensuring timely and effective resolution.
• Diagnose and troubleshoot Endur issues, including trade lifecycle, settlements, risk reporting, and system performance.
• Liaise with traders, risk managers, and back-office teams to understand their needs and provide technical and functional solutions.
• Collaborate with IT teams and third-party vendors to escalate and resolve complex technical issues.
• Analyse recurring issues and work on proactive improvements to reduce future incidents.
• Perform system monitoring, health checks, and incident management for the Endur environment.
• Document issues and resolutions in the knowledge base to enhance future support efficiency.
• Provide training and guidance to users on Endur functionalities and best practices.

Qualifications

Required Skills & Experience:

• Minimum of 8+ years of experience working on Endur. Added advantage if there is relevant experience in an Endur application maintenance or production support role.
• Strong understanding of Endur modules, including trading, risk, settlements, and reporting.
• Ability to independently manage support requests, prioritize tasks, and work without direct supervision.
• Excellent troubleshooting skills with the ability to diagnose and resolve issues efficiently.
• Familiarity with SQL queries and Endur data structures for debugging and issue analysis.
• Strong communication and stakeholder management skills to support front office, risk, and operations teams.
• Experience working in a high-pressure trading environment with tight SLAs.
• Prior exposure to incident, problem, and change management processes in ITIL-based environments is a plus.

Nice to Have:

• Exposure to crude and products.
• Knowledge of scripting or automation for support efficiency.
• Exposure to commodity or energy trading environments.

Additional Details:

• The selected candidate must be able to work independently and handle support responsibilities without direct supervision.
• 5 days a week onsite at client location in Abu Dhabi

Additional information

• An inclusive workplace that promotes diversity and collaboration.
• Access to ongoing learning and development opportunities.
• Competitive compensation and benefits package.
• Flexibility to support work-life balance.
• Comprehensive health benefits for you and your family.
• Generous paid leave and holidays.
• Wellness program and employee assistance.

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity, or religion