Protocol Agent / Hostess

Swiss Connect Solutions; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking a professional Protocol Agent / Hostess to provide exceptional service to VIP guests. This role involves managing event logistics, greeting dignitaries, and ensuring a seamless experience tailored to international standards. Ideal candidates will have a background in hospitality and excellent communication skills. Competitive benefits include a tax-free salary, accommodation, and medical insurance.

Benefits

Accommodation provided

Tax-Free Salary

Medical Insurance

Annual Travel Tickets

Meals on Duty & Transportation

Qualifications

• Experience in hospitality customer service or protocol.
• Fluent in English; additional languages are a plus.
• Professional appearance and grooming.

Responsibilities

• Greet and assist VIP guests at high-profile events.
• Manage event logistics and guest transitions.
• Ensure adherence to international protocol standards.

Skills

Customer service

Event coordination

Communication skills

Attention to detail

Interpersonal skills

Job description

We are seeking a professional and customer-focused Protocol Agent / Hostess to join a 5-star hotel in Dubai. As a Protocol Agent / Hostess, you will be the first point of contact for dignitaries, guests and partners, ensuring a welcoming and seamless experience aligned with international protocol standards at high-level events, official functions and VIP engagements.

Responsibilities

• Greet and assist VIP guests, ensuring a seamless and personalized experience
• Manage event logistics including seating schedules and guest transitions
• Ensure all interactions adhere to international and cultural protocol standards
• Anticipate guest needs and offer personalized recommendations
• Work with hotel departments to ensure flawless service during VIP events
• Represent the hotel with impeccable grooming and conduct
• Handle Guest Lists: Manage RSVPs and confidential guest information
• Distribute event briefs and ensure all stakeholders are informed
• Advise guests on local customs and etiquette for a respectful experience

Requirements

• Minimum height: 170 cm
• Experience in hospitality customer service, protocol or event coordination
• Excellent communication and interpersonal skills
• Fluent in English; additional languages are a plus
• Strong attention to detail and organizational skills
• Professional appearance and grooming
• Comfortable working in fast-paced, high-profile environments
• Flexible with working hours including evenings, weekends and holidays

Salary & Benefits

• Basic Salary: AED 5000 (USD 1530 / EUR 1170)
• Monthly service charge high tips
• Accommodation provided
• Tax-Free Salary
• Annual Travel Tickets
• Medical Insurance
• Meals on Duty & Transportation