Project Manager - L1

Wipro; Sharjah; On-site; AED 30,000 - 45,000; Full time

Job summary

Wipro is seeking a Project Manager with 8-10 years of experience to oversee project delivery and client relationship management. The successful candidate will ensure operational excellence, compliance with SLAs, and engage in continuous improvement initiatives. This role demands strong project management skills and a focus on team development for organizational growth.

Qualifications

• 8-10 years of experience required in project management.
• Strong understanding of client relationship management and delivery governance.

Responsibilities

• Manage project delivery, ensuring compliance with SLAs and contractual obligations.
• Engage with clients to strengthen value propositions and address needs.

Skills

Project Management

Job description

Job description:

Role

The purpose of the role is to manage delivery of a project, driving operations and delivery governance, ensuring the right talent supply chain to optimize customer satisfaction and delivery costs.

Do

• Delivery Management
• Ensure seamless project delivery
• Deploy optimal project delivery structure post-transition/migration by evaluating budget, costs, risks, and staffing requirements
• Create quarterly project charter with well-defined weekly trajectories, ensuring adherence to schedule, quality, efforts, and costs
• Ensure 100% compliance with project SLAs, information security, and contractual obligations
• Monitor and address audit findings to prevent non-compliance
• Liaise between customer and internal teams to maintain project health
• Drive project audits and ensure zero non-compliance
• Conduct periodic reviews with quality and workforce management teams
• Maintain project documentation in Confluence and SAP
• Ensure compliance with ramp-down schedules as per MSA

Client Relationship Management

• Engage with clients to explore opportunities and strengthen value propositions
• Conduct regular meetings and reviews with clients to understand needs and gather feedback
• Identify and mitigate early warnings to prevent escalations
• Plan and execute Quarterly Business Reviews
• Design and monitor project performance dashboards for clients

Delivery governance

• Create regular MIS and reports
• Review operational and quality parameters periodically
• Identify and resolve risks and deviations proactively
• Review revenue and resource allocations to prevent leakage
• Provide performance insights to leadership

Operational Excellence

• Perform incident analysis to identify automation opportunities
• Implement hyper-automation and crowdsourcing initiatives
• Collaborate with tools team to automate processes

Innovation Focus

• Encourage team brainstorming for process improvements
• Drive value-added initiatives and showcase them during reviews
• Organize idea campaigns for new solutions

Knowledge Management & Capability Development

• Contribute to internal knowledge sharing and training
• Deploy and monitor knowledge portals
• Forecast demand and plan talent acquisition accordingly
• Ensure training compliance and skill development
• Manage rotations, engagement, and succession planning

Team Management

• Forecast talent needs and hire appropriately
• Onboard, train, and develop team members
• Manage attrition and promote diversity
• Set goals, conduct performance reviews, and provide feedback
• Drive employee engagement and recognition initiatives

Deliverables

• Client satisfaction metrics and project adherence
• Operational efficiency indicators
• Financial performance targets
• Capability building and attrition rates
• Team management and satisfaction scores

Mandatory Skills: Project Management

Experience: 8-10 Years

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