Project Manager

Iconic IT Consulting Services; United Arab Emirates; On-site; AED 120,000 - 180,000; Full time

Job summary

A reputed IT consulting firm in the UAE is looking for a Project Manager with strong expertise in card issuance and ITIL practices. The role involves managing SLA, ensuring 24/7 support, and coordinating with internal teams for critical issue resolution. The successful candidate must be proactive and familiar with maintaining PCIDSS standards while providing project support.

Qualifications

• Good knowledge on Card Issuance and Chip (EMV) systems.
• Familiar with SDLC and Agile methodologies.
• Understanding of encryption and authentication processes.

Responsibilities

• Manage SLA and KPIs for high availability support.
• Coordinate with vendors and internal teams for issue resolutions.
• Maintain PCIDSS standards and document architecture.

Skills

Card Issuance

Chip (EMV)

ITIL

Agile Development

Encryption

Authentication

Job description

Job Type : On Contract 12 Month Extendable

Availability : Immediate Joining / 1 Month Notice

About the Role : Expertise :

Good knowledge on Card Issuance, Card personalization, Chip(EMV)

Familiar with SDLC, Agile development methodologies, ITIL framework

Basic understanding of encryption / Authentication.

Responsibility :

Responsible for SLA management and KPI

Responsible for managing high availability and 24 / 7 support

Follow up with vendors and external partners on the issues and resolutions

Responsible for coordinating and assisting internal teams for hardening / patching upgrade and schedule maintenance

Responsible for troubleshooting critical issues and communicate all customer impacted issues to line manager and concern teams.

Responsible for health check & architecture documentation

Responsible for maintaining access list, tracking sheet for incidents and change releases.

Responsible for maintaining PCIDSS standards.

Responsible for preparing root cause analysis report for every customer impacted issue.

Responsible to provide support to project team on any project related work.

Provide UAT support for the systems assigned.

Project Manager • United Arab Emirates