Project Manager

eventlab; Dubai; On-site; USD 60,000 - 90,000; Full time

Job summary

A leading company in event management seeks a seasoned Project Manager specializing in mass recruitment. The role involves managing client relationships and project delivery while leading a team to ensure successful event execution. Ideal candidates will have extensive project management experience, strong organizational skills, and the ability to thrive in a dynamic environment.

Qualifications

• Proven experience in project management in the events industry.
• Ability to handle escalations from staff on projects.
• Experience in financial reporting and budget management.

Responsibilities

• Develop and maintain relationships with clients.
• Manage and deliver multiple projects and their timelines.
• Coordinate onboarding processes and handle escalations.

Skills

Project Management

Planning

Organising

Analytical Skills

Conflict Resolution

Creativity

Flexibility

Communication

Education

Certification in Project Management (e.g., PMP, PRINCE2)

Job description

Responsibilities include, but are not limited to:

Client Relationships

• Develop a trusted advisor relationship with key accounts and Client stakeholders.
• Ensure the timely and successful delivery of our solutions according to Clients’ needs and objectives.
• Build and maintain good client relationships.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Gather, share and act upon feedback from the client to build satisfaction, recognition of Event Lab value
• Utilise your experience to respond to situations and, where possible, limit the involvement of more senior members of the Event Lab team
• Actively assessing candidates’ knowledge, skills, abilities, and additional traits to excel with clients’ needs and expectations.
• Designed, developed, and implemented a successful recruitment process to fill more than 300 vacancies in a week
• Develop a sustainable recruiting strategy based on goals and needs
• Make client and candidate's introduction and coordinates
• Customise strategies for different vacancies, like creating engaging job adverts and social media techniques

Project Delivery (On Ground)

• Demonstrate organizational and time management skills to effectively manage work requirements.
• Ensure senior team members are aware of all critical client deadlines to enable them to support you in prioritizing work
• Take ownership of all accounts within your portfolio, referring upwards when necessary.
• Take client briefs for assigned projects and Brief appropriate Event Lab personnel.
• Regularly manage and update project tracking tools (e.g. progress reports) and monthly client reports.
• Take client feedback throughout the project process and act as an intermediary between the client and Event Lab.
• Ensure that both internal and external stakeholders involved in projects are informed of all developments, including time, budget and delivery issues, at every stage of the process
• Identify opportunities to improve the Event Lab process and optimise profitability.

Operations

• Support the team in liaising with the staff to collect documents required for onboarding and visa process.
• Lead the scheduling and delivery of training and onboarding.
• Support the team in monthly timesheet collection and collation, including ensuring the relevant sign-offs from the client are available for any variations.
• Liaise with the Event Lab finance team and the client finance team with regards to timely payments of the monthly invoices submitted.
• Handle all escalations from staff deployed on projects.

Required Skills/Abilities:

• Proven Project Management experience in the Events industry with a focus on Mass Recruitment.
• Planning and organising skills with excellent attention to detail
• Experience in managing projects through the full life cycle including onsite experience
• Experience in handling all escalations from staff deployed on projects
• Ability to prioritise and manage a number of different responsibilities to meet conflicting deadlines
• Knowledge of budget management and financial reporting
• Experience in negotiating contracts and agreements with clients and vendors
• Ability to adapt to changing circumstances and thrive in a fast-paced environment
• Strong analytical skills for data-driven decision-making
• Understanding of cultural nuances and sensitivity when working in diverse teams and with clients from different backgrounds
• Certification in Project Management (e.g., PMP, PRINCE2 etc) is a plus
• Knowledge of current trends and best practices in the events industry
• Ability to collaborate effectively with cross-functional teams and stakeholders
• Demonstrated ability to lead and motivate teams to achieve project goals
• Experience in risk management and mitigation strategies
• Strong conflict-resolution and problem-solving skills
• Familiarity with health and safety regulations related to event management
• Creativity and innovation in developing unique event concepts and experiences
• Previous experience in workforce management for working for large scale global events
• Understanding of digital marketing strategies and social media platforms for event promotion
• Proficiency in English and Arabic
• Flexibility to work non-traditional hours, including evenings and weekends, during peak event periods
• International travel as and when required