Project Director

The Project Director will be accountable for the successful completion of InterSystems Corporation TrakCare implementation projects on a regional basis, holding immediate responsibility for overseeing the projects within their region through a network of local Project Managers.

The Project Director is responsible for working with the Project Manager to initiate and maintain the relationship between InterSystems and the Customer Project Manager (or nominated representative) throughout the Project implementation cycle.

Additionally, the Project Director is responsible for the business unit in the financial-operational matters of one program.

• Be the ambassador to the customers for whom he/she is implementing solutions and the escalation point between the customer and the Professional Services Director.
• Oversee and manage multiple projects simultaneously, provide leadership and guidance to the project team; use influential and persuasive skills to mobilize internal and external resources to achieve the necessary results.
• Monitor the Project implementation timescales and resources with the local Project Manager to ensure the project is achieving milestones and remains within budget.
• Determine the development requirements for the Project in conjunction with the Product Manager and Professional Services Director.
• Undertake Implementation/Project research as required.
• Develop the Project Plans in conjunction with the Professional Services Director and Health Solutions Architects.
• Strengthen the local service team through earning the respect of the local implementation team, customers, and VARs with solution expertise, creative ideas, and leadership charm.
• Support the Professional Services Director on pre-sales activities in terms of customer solution, timeline, budget, cost, etc.

Qualifications: Essential

• An extensive track record of managing and implementing large ERP/HIS projects.
• A strong background and understanding of healthcare activities; the ability to understand the needs of a successful healthcare/hospital operation.
• A proven ability in grasping the specifics of complex operations under pressure.
• The ability to manage multiple projects simultaneously, using effective project management tools.
• An understanding of the technology involved in the delivered solutions, including but not limited to database and enterprise application integration software.
• Persuasive and effective communication skills.
• A thorough understanding of leadership & management behavioral competencies.
• Knowledge of Customer Relationship Management tools and principles.
• Experience developing relationships and coordinating with third-party systems implementation providers, VAR partner representatives, and subcontractors.
• A track record of consistently delivering high-quality services within target budget.
• Strong presence that is charismatic and personable; a knowledgeable and capable resource for implementation staff, clients, and VARs at all times.
• A self-starter and a results-oriented individual.
• Hardworking, with demonstrated initiative and a 'hands-on' style. He/She will be heavily involved in mentoring and developing his/her team.
• Strong client service mentality: The client should always be viewed as number one.
• A high business ethic and a passion for improving the overall quality of healthcare.

Desirable

• An understanding of hospital/business procedures, standard working practices, structure, and politics.
• Previous experience as an end user of an integrated health/business system.
• Clinical/business experience or background – ideally as a user of TrakCare or other Hospital Information System (HIS) applications.
• Experience with integrated implementations.
• Broad understanding of IT technical implementation-delivery.
• Entrepreneurial skills.

Decision-Making / Judgment

Makes considered decisions on less-than-perfect information; identifies critical factors to consider when making decisions; prioritizes tasks and goals appropriately; assesses risks and returns effectively.

Teamwork

Ability to collaborate effectively with people of comparable talents and different strengths; handles conflict constructively; avoids being argumentative; willing to pitch in and do the mundane things that need to be done; treats people at all levels and within all roles with respect.

Leadership

Ability to inspire, guide, and direct people towards a unified goal; ability to garner trust through respect and honesty; vision, drive, and commitment to achieve, with the intelligence to make it happen.

Efficiency and Attention to Detail

Committed to tasks while adhering to timelines; ability to balance multiple tasks simultaneously without details falling through the cracks; has high standards for thoroughness, completeness, and accuracy.

Composure Under Pressure

Ability to handle changes in direction and work priorities with ease; is positive and level-headed under pressure; adaptable.

Communication and Influence

Is articulate and gives clear, concise, and focused answers to questions; explains opinions and positions; uses empathy to persuade others; keeps key people informed; ability to communicate with diverse audiences; ability to facilitate.

Education & Training

Essential

• University degree of 15+ years.
• Technical knowledge in software and implementation processes.
• Degree in the sciences, medical, hospital or business management.
• Project Management qualification such as Prince2, PMP, or PMI.
• Senior level management training.