Project Coordinator UAE Area

Maersk; Dubai Emirate; On-site; AED 60,000 - 100,000; Full time

Job summary

Maersk in Dubai seeks an Operations Agent responsible for end-to-end shipment execution across Ocean and Logistics, coordinating file creation, planning, and closure in line with QHSE and reporting.

You will be the primary contact for customers, onboard new accounts, track shipments, notify deviations, and work with suppliers to prepare transport plans. The role emphasizes proactive problem solving and strong stakeholder management to deliver efficient service.

Qualifications

• Excellent stakeholder management and communication skills.
• Very organized, proactive and dynamic.
• Strong prioritization capabilities.
• Understanding of local regulations.
• Solution oriented and analytical mindset.
• Team player and customer oriented.
• Cost consciousness and process optimization.

Responsibilities

• Own end-to-end shipment lifecycle, coordinating inland delivery with customers and internal stakeholders.
• Proactively track shipments and notify customers of deviations with potential solutions.
• Onboard customers and build collaborative relationships focused on solutions.
• Liaise with suppliers to prepare transport plans.
• Accountabilities: day-to-day customer relationship and operational execution.

Skills

Stakeholder management

Communication

Organized

Problem solving

Customer focus

Logistics coordination

Tools

EDI systems

Job description

The Operations Agent has the ownership of the operational execution across Ocean and Logistics and is responsible for file creation, coordination and closure of shipment files Creation and execution of customer shipments according to the implementation plan and customer requirements with regards to QHSE and reporting

Understanding of external factors impacting Customer’s supply Chain & understand their sense of urgency, service needs, drivers and desires.

Ability to align with customer expectations upfront & to be able to respond with suggested solutions

Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, including the inland delivery, by working closely with the customer as well as internal stakeholders.

Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives.

Onboard customers and build strong and collaborative relationships, with willingness to go the extra mile towards the customers & with focus on providing solutions.

Liaising and preparing transport plan with suppliers

Accountable for :

• Day to day customer Relationship


• Daily operational execution


• Daily EDI updates


• SO/PO & file creation in operationel systems


• Value to Maersk (efficiency, automation and standardisation)


• Protecting CSI for third party (non-Maersk) suppliers and partners.


• Ensure execution and reporting as per compliance requirements

Critical Competencies

• Excellent stakeholder management and communication skills


• Very organized, proactive and dynamic


• Prioritization capabilities


• Understanding of the local regulations


• Strong execution mindset


• Solution oriented


• Analytical


• Team player


• Customer oriented


• Cost conscious and optimization


• Continuous improvement

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.