Project Coordinator - 6 months contract

ULTIMATE HUMAN RESOURCES SOLUTIONS LLC; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in Dubai is seeking an experienced administrator to ensure accurate customer records and manage orders efficiently. This office-based role involves liaising with various teams, utilizing CRM and IT tools to enhance operational efficiency. Candidates should have a minimum of 2 years of UAE experience and strong skills in MS Office and CRM systems.

Qualifications

• Minimum 2 years of work experience in the UAE.
• Good IT and administrative skills required.
• Familiarity with CRM systems preferred.

Responsibilities

• Ensure all customer records are accurate and current.
• Attend to customer enquiries promptly.
• Communicate and log changes to maintain accurate floor plans.

Skills

Attention to detail

Communication

Organizational skills

Customer service

Education

Further education with good IT, administration skills

Tools

CRM systems (preferably M/S Dynamics or Salesforce)

Oracle systems

MS Office (Excel, PowerPoint, Word)

Job description

Bachelor of Science(Technology), Bachelor of Business Administration(Management)

Nationality

Any Arab National, French, Russian

Any

Vacancy

1 Vacancy

Job Description

Job Purpose:

The main purpose of this position is to ensure all customer administration and orders are recorded, managed, accurate, and serviced to a high standard. From our customer records originates all workflow driving billing, payments, build, and operations. The administration role, therefore, contributes directly to cash flow, cost management, and customer service.

Key Responsibilities:

• Ensure all customer records are accurate (especially CRM, order management, database, billing and payment records, floor-plans, exhibitor lists). These records inform internal and external service providers and delivery teams, so they must be accurate, complete, and current.
• Attend to all customer enquiries in a timely and efficient manner. The nature of such enquiries is diverse, from sales-related matters to operational, administrative, and financial. It is preferred that enquiries are resolved immediately, but if not possible, that they are referred to the appropriate department or function. A broad understanding of the exhibition process is important, as are good written and verbal communication skills.
• Maintain an accurate floor plan and website by communicating and logging changes. This data guides operational teams for building and visitors in finding appropriate exhibitors, thereby contributing to event ROI and smooth operational running.
• Ensure customer contracts are sent and returned within standard timelines. Follow up with customers on their status so that orders are closed promptly. Report to the project team on sales, billing, and collections. This task contributes to cash flow and directly impacts revenue management and tracking.
• Fully utilize all IT and technology to maximize operational efficiency. It is expected that you become a ‘power user’ of CRM, ERP, SharePoint, Order Management, and CAD in addition to MS Office, especially Excel and PowerPoint.
• Liaise with sales, operations, finance, and service provider teams, providing them with the information they need to operate effectively. Building good internal working relationships is an important aspect of this function.
• Other duties as needed or required, and deals with confidential information and/or issues using discretion and judgment. (Add if applicable and weightage to be assigned).
• Office-based job; works long hours on a computer; requires attention to detail.
• On-site will typically work from a temporary office. Long show hours and weekend working.

Desired Candidate Profile

• Minimum 2 years of work experience in the UAE.
• Further education with good IT, administration skills.
• Excellent M/S Office. Excel. PowerPoint. Word. Preferred to have familiarity with CRM systems, ideally M/S Dynamics or Salesforce. Advantage to have some experience with Oracle systems, though not essential.

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