Responsibilities
Project Execution & Delivery
- Lead documentation and follow-up for project kickoff and requirement sessions.
- Responsible for the full implementation lifecycle, including: System build, Data validation and migration, User acceptance testing (UAT), Go-live support.
- Ensure structured project execution by preparing and maintaining trackers, schedules, and reports.
- Act as the central point of contact for clients, providing project status updates and managing feedback loops.
- Monitor progress and provide regular updates to the Project Manager and internal stakeholders.
Cross-Functional Coordination
- Break down project activities into manageable tasks with clear owners and deadlines.
- Coordinate with the technical team to ensure accurate execution of configuration and data-related tasks.
- Raise blockers and risks early, helping avoid project delays or quality issues.
- Ensure proper ticket logging to enable efficient resolution by technical consultants.
- Keep internal and external stakeholders informed on task status and meeting outcomes.
- Follow up with clients on pending deliverables and ensure their readiness across phases.
- Help ensure customer engagement post-training to reinforce adoption and ensure success.
- Support internal retrospectives and post-project reviews by sharing lessons learned.
Quality Assurance & Standards
- Conduct quality assurance checks throughout implementation.
- Ensure all standards and requirements are met during system configuration and data handling.
- Support handover documentation to ensure a smooth transition to support or account management teams.
Qualifications
- Bachelor’s degree in Computer Science, Information Systems, or a related field.
- 4+ years of experience as a Project Coordinator, Implementation Analyst, or in a similar delivery-focused role—preferably in a SaaS or HR tech environment.
- Excellent communication, organization, and follow-up skills.
- Proficiency with project management and collaboration tools.
- Familiarity with AI productivity tools (e.g., ChatGPT, Gemini, Claude or similar) to enhance documentation, communication, and task automation.
- Detail-oriented, proactive, and able to manage multiple responsibilities with minimal supervision.
- Knowledge of HR systems or experience in the HR industry is a plus
What We Offer
- A chance to work in a fast-paced SaaS environment with a supportive team.
- Exposure to diverse clients and industries, enhancing your implementation expertise.
- Opportunities for career growth and skill development.
- A collaborative culture that values your input and encourages innovation.
Ready to own your projects and drive results?
Apply now and help us deliver impactful HR & Payroll solutions to our growing list of clients