Programme Executive

IIMA Dubai; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

IIMA Dubai is seeking an experienced Programme Assistant to support the Programme Manager in various administrative activities. Ideal candidates should have strong organizational skills and extensive experience in customer-facing roles, particularly in fields like Banking, Hospitality, or Education. This full-time position involves collaboration with diverse audiences and may require working over weekends as needed. The selected candidate will be offered a tenure-based contract with a competitive salary and benefits in line with the institution’s policies.

Benefits

Benefits at par with permanent employees

Qualifications

• Minimum 5 years and maximum 15 years of experience in a customer-facing role.
• Demonstrated ability to manage a complex workload.
• Ability to travel as required.

Responsibilities

• Assist in programme administration including academics, outreach, and admissions.
• Coordinating with instructors and students, managing exam logistics.
• Performing related duties as assigned by Manager or Chairperson.

Skills

Organizational Skills

Communication Skills

Service Orientation

Time Management

Digital Literacy

Education

Graduation in management or any other discipline

Tools

MS Office

Job description

The selected candidate will assist the Programme Manager/Chairperson in all activities related to the office including programme administration including academics, outreach programmes, admissions and well-being of programme participants. Some of the core responsibilities include:

• Coordinating with the instructors and students for the required assistance, organizing the exams and quizzes, tracking the leave records of the students, coordinating with other departments to ensure the hassle-free functioning of the programme, etc.
• Helping the PGPX office in its marketing/out-reach activities by encouraging good candidates to apply for the PGPX Programme from all over the World.
• Assisting the PGPX Office in its day-to-day administration related to academics and other activities as per requirement which may involve working on weekends if need be.
• Perform other related duties assigned by the Manager/Chairperson.

Desired Candidate Profile

• Strong organisational and time management skills.
• Excellent communication skills, service orientation and process adherence ability and experience.
• Demonstrated ability to manage a complex workload, prioritize tasks and use logic and reasoning for completion of tasks to deadlines.
• Strong ability to build collaborative working relationships with a diverse audience of faculty, staff (inter and intra departments) and programme participants.
• Self-motivated with the confidence to work independently with academicians and support staff.
• Ability to travel, as required.
• Digital literacy, good working knowledge of MS Office tools.

Qualifications & Experience:

• Graduation (full time) in management or any other discipline.
• Minimum 5 years Maximum 15 years of experience in suitable customer facing role and process exposure, especially from Banking & Financial services, Airlines, Retail, Hospitality and BPOs.

Age: Minimum 30 years and Maximum 40 years

Salary & Allowances: Selected candidate will be offered an appointment on a Tenure Based Scaled Contract for a fixed term of three years, which may be extended for a further period as required. Based on the experience and qualification, the selected candidate will be placed in Pay Level 4 as per IIMA Dubai Pay Matrix. Besides the salary, the Institute offers other benefits which are at par with the permanent employees.

Reporting to: The selected person will report to the Head, Strategic Growth & Development or any other senior position.

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The Indian Institute of Management Ahmedabad is a globally renowned institution recognized for excellence in management education research and leadership development. For over six decades Institute had shaped future leaders, driven industry transformation, and influenced policy through its world class faculty innovative teaching methodologies and impactful research. Expanding its footprints IIMA is bringing its legacy of academic and research to Dubai and strengthening its presence in the middle East fostering knowledge exchange and contributing to the regions dynamic business landscape.