Program Manager UAE National Retail Business Services

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is seeking a Program Manager to enhance customer experiences and streamline operations. In this pivotal role, you will develop comprehensive business strategies, engage with diverse teams, and leverage data-driven insights to drive improvements. Your expertise in program management and stakeholder engagement will be essential in shaping initiatives that reduce costs and enhance service delivery. Join a dynamic team dedicated to providing the best products and experiences to customers, while working in an inclusive environment that values innovation and collaboration.

Qualifications

• 3+ years in program/project management with cross-functional teams.
• Advanced Excel skills and SQL knowledge required.

Responsibilities

• Develop business strategies and drive cost reduction initiatives.
• Manage automation programs and engage with customers effectively.

Skills

Program Management

Project Management

Stakeholder Management

Data Analysis

Process Improvement

Customer Engagement

Tools

Excel

SQL

Job description

As a Program Manager you will:

1. Develop end-to-end business strategy, customer experience & offering for expansions and drive initiatives to reduce cost to serve.
2. Drive business process improvement and business growth opportunities across multiple global teams and product lines, working closely with business operations and technical teams.
3. Identify areas of automation and write the business and functional requirements, then program manage the automation programs interacting with business operations and technical teams.
4. Define, measure, and present metrics and reports to leadership teams.
5. Effectively engage with customers to manage and resolve issues.
6. Troubleshoot and drive resolutions with Product teams.

Key job responsibilities:

As a Program Manager, you will:

1. Develop end-to-end business strategy, customer experience & offering for expansions and drive initiatives to reduce cost to serve.
2. Drive business process improvement and business growth opportunities across multiple global teams and product lines, working closely with business operations and technical teams.
3. Identify areas of automation and write the business and functional requirements, then program manage the automation programs interacting with business operations and technical teams.
4. Define, measure, and present metrics and reports to leadership teams.
5. Effectively engage with customers to manage and resolve issues.
6. Troubleshoot and drive resolutions with Product teams.

About the team:

As part of the Retail Business Services (RBS) team, our vision is to enable Amazon to provide defect-free and best available products to its customers. We strive to offer a seamless listing experience for our selling partners and the largest & best available selection with the right product information for our customers. We ensure the best buying and post-buying experience for the customer by providing complete and correct information on the detail page. To accelerate and excel in our mission, we want to leverage scalable tech solutions and expand our programs globally.

The MENA RBS team is looking for a Program Manager to shape and lead our buying and post-buying experience and drive the customer return reduction program.

Required Experience:

1. 3 years of program or project management experience.
2. 3 years of working cross-functionally with tech and non-tech teams experience.
3. 3 years of defining and implementing process improvement initiatives using data and metrics experience.
4. Experience defining program requirements and using data and metrics to determine improvements.
5. 3 years of driving end-to-end delivery and communicating results to senior leadership experience.
6. Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization.
7. Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.