Program Manager (UAE National), MENA FBA

Q Tech General Trading LLC; Dubai; On-site; USD 80,000 - 120,000; Full time

Job summary

An innovative company is seeking a passionate Program Manager to enhance its fulfillment services. This role involves managing complex projects across diverse teams, driving process improvements, and leveraging analytical skills to optimize operations. You will thrive in a fast-paced environment, where your ability to influence stakeholders and manage multiple priorities will be crucial. Join a team dedicated to delivering exceptional experiences to customers and sellers alike, and be part of a mission to redefine fulfillment excellence. If you're ready to make a significant impact, this opportunity is perfect for you.

Qualifications

• 3+ years of program or project management experience.
• Strong analytical and quantitative skills to justify requirements.

Responsibilities

• Identify, prioritize, and execute new opportunities to accelerate FBA growth.
• Develop understanding of processes and tools involved in FBA operations.

Skills

Program Management

Problem Solving

Analytical Skills

Communication Skills

SQL

Microsoft Excel

Education

Bachelor's Degree

Master's Degree in Supply Chain or Related Field

Tools

Microsoft Excel

SQL

Job description

Are you interested in a unique opportunity to help accelerate Amazon’s Prime flywheel while developing your A to Z business understanding? Do you enjoy learning about different Amazon business types and new subsidiaries, and thinking creatively about growing Amazon business while bringing joy to our customers? The MENA Fulfillment By Amazon (FBA) team is seeking a creative and passionate Program Manager to help achieve our vision of providing a world-class fulfillment experience to our Sellers and customers, supporting Amazon’s journey to become the earth’s most customer-centric company. We love to offer our customers unique, world-class experiences, and we invite you to help Amazon make history!

The ideal candidate is enthusiastic about managing challenging, long-term projects across multiple teams and cities. They understand the importance of compelling delivery programs in creating an overall customer (seller and buyer) experience.

Success in this role requires thriving in a fast-paced, ambiguous, and demanding environment. The candidate should be a self-starter with program management knowledge, strong relationship and strategic influencing skills, experience in large-scale change management across functions and geographies, and a relentless pursuit of improvement. Proven results delivery through program management, problem-solving, influencing without authority, prioritization skills, and a passion for customer experience are essential.

Key job responsibilities

• Identify, prioritize, and execute new opportunities to accelerate FBA growth and drive process improvements.
• Develop an understanding of processes, tools, data, and teams involved in FBA operations domestically and internationally.
• Identify gaps or overlaps and initiate high-impact projects based on analysis.
• Establish performance management mechanisms and track potential Sellers interested in pilot initiatives.
• Regularly connect with key stakeholders to review operational and business metrics, and set up processes to meet goals.
• Operate autonomously; handle forecasts and escalations.

Demonstrated abilities

• Experience with problem-solving and analytical skills in a business environment.
• Experience in analyzing large datasets and implementing business improvements.
• Ability to manage both tactical and strategic activities in a high-energy environment.
• Strong influencing skills across Amazon’s cross-matrix organization.
• Excellent business judgment, communication skills, and a practical approach to getting things done.
• High attention to detail and ability to manage multiple priorities simultaneously.

Basic qualifications

• 3+ years of program or project management experience.
• Knowledge of SQL.
• Advanced Microsoft Excel skills, including pivot tables, macros, index/match, VLOOKUP, VBA, data links.
• Exceptional communication skills to present complex information clearly.
• Strong analytical and quantitative skills to justify requirements and initiatives.
• Proven ability to thrive in ambiguity and changing conditions.

Preferred qualifications

• Master's degree in supply chain, business, engineering, finance, or related technical or quantitative field.

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