Program Manager - Seller Compliance Risk Analysis

Amazon; Dubai; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Program Manager to join their dynamic MENA 3P Account Health team. This role is pivotal in ensuring the integrity of the seller ecosystem by engaging directly with third-party business partners to resolve issues and enhance account health. The ideal candidate will possess strong analytical skills, experience in risk analysis, and a knack for problem-solving. By leveraging data, you will help maintain a positive seller experience while mitigating risks. Join a forward-thinking organization that values inclusivity and empowers its team members to achieve the best outcomes for customers.

Qualifications

• 3+ years of program or project management experience in e-commerce or retail.
• Experience in risk analysis and compliance across various functions.

Responsibilities

• Engage with sellers to understand and resolve account health issues.
• Track and audit progress using data-driven methods.

Skills

Risk Analysis

Data Analysis

Time Management

Problem Solving

Communication Skills

Education

Bachelor's Degree

Tools

SQL

Job description

The Program Manager within the MENA 3P Account Health team acts as the primary interface between Amazon and our third-party business partners (Sellers). We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Sellers' needs before they recognize they may have a problem and provide solutions to help our third-party business partners better serve their customers.

The person hired in this role will protect the trust of customers shopping on Amazon in MENA by diving deep into fraudulent/bad actor sellers, evaluating risk, and setting guardrails to keep them away. At the same time, the role would focus on improving models to reduce false positives so that good sellers are not impacted. He/she will need to track and audit progress in a data-driven fashion.

Key Job Responsibilities

1. Engages directly with sellers and indirectly through account managers to understand key pain points of sellers related to account health.
2. Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers' issues in a contact center environment.
3. Liaises with other departments as required to resolve Sellers' issues and questions.
4. Supports deep dives in Bad Actor prevention, seller identity verification analysis, and assists account managers to unblock Restricted Products.
5. Maintains a positive and professional demeanor, always portraying the company in a positive light while effectively managing sensitive issues.
6. Demonstrates excellent time management skills and the ability to work independently while using departmental resources, policies, and procedures.
7. Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
8. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
9. Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channels, including improvement suggestions.

Preferred Qualifications

1. Experience in risk analysis & compliance related across e-commerce, retail, and supply chain functions.
2. Experience in data analysis using SQL tools is preferred.
3. Product / project / program management experience across the MENA region.
4. Arabic skills are preferred.
5. 3 years of program or project management experience.
6. Experience in a highly analytical, results-oriented environment with cross-functional interactions.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Required Experience: Manager